With the Email Channel, you can send and receive customer emails directly inside Typewise.

Follow this guide to get everything set up in just a few minutes.

Set up email sending

By default we send emails from a default typewise email id. If you want to use your own email ID for sending emails, you can add it to the channel settings.

Step 1: Add your support email address

  1. Go to Behaviour > Channels > Email > Settings.
  2. Open the Sending emails section if not already open.
  3. Enter the support address you’ll use for sending emails (e.g. [email protected]).

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Step 2: Update your DNS records

After adding your domain, you’ll see a list of DNS records. You’ll need to copy these into your domain host’s DNS settings (e.g. GoDaddy, Cloudflare, Google Domains).

⚠️**:** DNS changes can take up to 48 hours to propagate, but usually work within an hour.

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Step 3: Verify your domain