> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage & limits

> Understand what is metered, how limit states work, and where to track your usage.

Typewise meters four things: agent seats, Nova (AI Operator) credits,
resolutions, and workspaces. Each plan includes a set amount. Your current
allowances appear on the **Plan & limits** tab. This page explains what happens
when you approach or pass a limit, and where to see your usage.

## What is metered

| Dimension                  | Cap type | What happens at the limit                                                                       |
| -------------------------- | -------- | ----------------------------------------------------------------------------------------------- |
| Agent seats                | Soft     | You can add more seats on Starter or Growth; extra seats are billed as a recurring add-on       |
| Nova (AI Operator) credits | Soft     | Usage can continue when overage charging is allowed; otherwise Nova is blocked at the allowance |
| Resolutions                | Soft     | Resolutions keep working as pay-as-you-go                                                       |
| Workspaces                 | Hard     | Creating another workspace is blocked                                                           |

**Soft cap** means you can go over the included amount when billing allows it.
**Hard cap** means the action is blocked at the limit, with no overage charge.
Channels are also a hard limit set by your plan: Starter cannot use WhatsApp,
Growth can.

<Note>
  On a free trial every allowance behaves as a hard cap, because trial usage is
  never billable. See [When the trial
  ends](/documentation/billing/free-trial#when-the-trial-ends).
</Note>

The workspace your account starts with counts towards the workspace limit, so on
Starter and Growth it is the one workspace your plan includes.

### How resolutions are counted

A **full resolution** counts as 1 unit and a **partial resolution** counts as
0.5 units. Resolutions on playground tickets and simulator test runs are not
billed. See [Resolution status](/documentation/tickets/resolution-status) for
how each outcome maps to billing.

Pay-as-you-go resolutions are normally billed at the end of the period, but once
you pass 500 in a period they are invoiced immediately instead. See
[Mid-cycle resolution charges](/documentation/billing/invoices#mid-cycle-resolution-charges).

### When Nova is blocked

On a paid plan, Nova (AI Operator) runs are blocked when your credit usage
reaches the included allowance plus any prepaid credit balance, and either:

* you have no payment method on file, or
* **Automatically charge for overages** is off.

Turning auto-charge on, adding a payment method, or buying a credit pack (Growth
and higher) restores access. Resolutions are never blocked by the soft-cap gate;
they continue as pay-as-you-go.

On a **free trial** neither of those conditions matters. Trial usage is never
billable, so Nova is blocked as soon as the trial credit allowance runs out,
regardless of the auto-charge setting or a card on file. Activating a plan is
the only way to continue, and it carries your unused allowance over as a prepaid
balance.

## Limit states

Each dimension shows a state based on how much of its allowance you have used.

```mermaid theme={null}
stateDiagram-v2
    [*] --> Normal
    Normal --> Approaching : reaches 75%
    Approaching --> Over : goes past 100%
    Over --> Approaching : drops to 100% or below
    Approaching --> Normal : drops below 75%
```

| State           | When        | What you see                                                                                 |
| --------------- | ----------- | -------------------------------------------------------------------------------------------- |
| **Normal**      | Below 75%   | Standard usage bar, no warning                                                               |
| **Approaching** | 75% to 100% | A warning highlight on the dimension. Exactly 100% is still approaching (at limit), not over |
| **Over**        | Above 100%  | An over-limit highlight, and overage in the estimate                                         |

## Usage notifications

Typewise emails the account when usage reaches **75%**, **95%**, and **100%** of
an allowance. Each threshold sends once per dimension per billing period, so you
are not flooded with reminders.

## Track your usage

Open the **Plan & limits** tab on
[Billing](https://platform.typewise.app/billing) to see:

* **Billing period and days left**: the current cycle and time remaining.
* **Estimated upcoming bill**: a running total for the period. Hidden during the
  trial, for Enterprise, and once a plan has ended, since there is no next bill
  in those cases. Click it to open the
  [Invoices](/documentation/billing/invoices) tab.
* **Limits list**: usage bars for seats, credits, workspaces, and resolutions.
* **Daily activity chart**: usage per day, switchable between dimensions such as
  credits and resolutions.
* **AI Operator usage**: two tables, one for conversations (tickets) and one for
  AI Operator chats, both paginated and filterable.
* **Download usage**: export your usage as a spreadsheet.

## Related

* [Plans & pricing](/documentation/billing/plans-and-pricing): included amounts
* [Add-ons & seats](/documentation/billing/add-ons): buy more before you go over
* [Payment & auto-charge](/documentation/billing/payment-methods): control
  overage charging