> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Integrations connect Typewise to third-party systems (like your helpdesk, CRM,
or shipping provider). They let the AI access the right context and interact
with those systems in a controlled way. You can manage your integrations in the
[Integrations](https://platform.typewise.app/integrations) section.

## What integrations are used for

Integrations can power three things:

* **Knowledge Bases**: Import help center content so the AI can reference it
  when replying. See
  [Zendesk](/documentation/knowledge/integrations/zendesk-knowledge-base) or
  [Salesforce](/documentation/knowledge/integrations/salesforce-knowledge-base).
* **Lookups**: Fetch up-to-date data during a conversation (for example,
  customer, order, or ticket details). See
  [Lookups](/documentation/knowledge/integrations/lookups).
* **Actions**: Let the AI perform tasks in your systems (for example, update a
  record or trigger a workflow). See [Actions](/documentation/actions/overview).

## Why integrations matter for LLMs

LLMs are good at reasoning and writing, but they don’t automatically have access
to your systems or real-time data. Integrations give the AI safe, permissioned
access to read and act, so it can answer with the right context and execute
approved workflows.

## Supported integrations

<CardGroup cols={2}>
  <Card title="MCP" icon="plug" href="/documentation/integrations/mcp" />

  <Card title="Salesforce" icon="cloud" href="/documentation/integrations/supported/salesforce-oauth" />

  <Card title="Zendesk" icon="ticket" href="/documentation/integrations/supported/zendesk-oauth" />

  <Card title="Parcel tracking" icon="truck" href="/documentation/integrations/supported/parcel-tracking" />
</CardGroup>