> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Salesforce Knowledge Base

> Import Salesforce Knowledge articles as a knowledge source.

Use this to bring your Salesforce knowledge base content into Typewise so the AI
can rely on it when replying to tickets.

<Note>
  To use the Salesforce Knowledge Base, you first need to connect the Salesforce
  integration. See [Salesforce integration
  setup](/documentation/integrations/supported/salesforce-oauth).
</Note>

## Configure the knowledge base

After you create a new integration-based source and select the lookup called
**Knowledge Base** from the Salesforce integration, configure these settings:

## Configuration

| Field                  | Description                                                                                                                       |
| :--------------------- | :-------------------------------------------------------------------------------------------------------------------------------- |
| **Lookup**             | Select **Knowledge Base** from the Salesforce integration.                                                                        |
| **Action description** | A short description of what this knowledge base imports (for example, "Imports Salesforce knowledge base content into Typewise"). |
| **Title**              | A name for this knowledge base source (shown in the Knowledge Hub).                                                               |
| **Import frequency**   | `Once`, `Daily`, `Weekly`, or `Monthly`. Determines how often Typewise re-imports and re-indexes this content.                    |
| **Access level**       | Controls how imported content can be used and shared. See [Access levels](/documentation/knowledge/access-levels).                |