> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Knowledge Base

> Import Zendesk Help Center articles as a knowledge source.

Use this to bring your Zendesk Help Center content into Typewise so the AI can
rely on it when replying to tickets.

<Note>
  To use the Zendesk Knowledge Base, you first need to connect the Zendesk
  integration. See [Zendesk integration
  setup](/documentation/integrations/supported/zendesk-oauth).
</Note>

## Configure the knowledge base

After you create a new integration-based source and select the lookup called
**Knowledge Base** from the Zendesk integration, configure these settings:

## Configuration

| Field                  | Description                                                                                                                                                                                          |
| :--------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Lookup**             | Select **Knowledge Base** from the Zendesk integration.                                                                                                                                              |
| **Action description** | A short description of what this knowledge base imports (for example, "Imports Zendesk Help Center articles into Typewise").                                                                         |
| **Title**              | A name for this knowledge base source (shown in the Knowledge Hub).                                                                                                                                  |
| **Import frequency**   | `Once`, `Daily`, `Weekly`, or `Monthly`. Determines how often Typewise re-imports and re-indexes this content.                                                                                       |
| **Access level**       | Choose one of the standard options from [Access levels](/documentation/knowledge/access-levels), or select **Per-article access level** (see [Per-article access level](#per-article-access-level)). |

## Per-article access level

In **Access level**, you can also select **Per-article access level**. This lets
you control access per Zendesk article using tags.

When Per-article access level is enabled, you configure:

* **Tags per access level**: which Zendesk tags map to each access level
* **Default access level**: what to apply when an article has none of the
  configured tags

During import, Typewise reads the article tags and uses them to decide:

* Whether an article should be imported at all
* Whether imported content can be shared with end customers

<Note>
  Tags are case-insensitive. Dashes and underscores are treated the same.
</Note>

<Note>
  If an article has tags from multiple access levels, the strictest access level
  is applied (for example, `tw-public` + `tw-internal-only` → **Internal use
  only**).
</Note>

### Default tag suggestions

You can configure any tags you want. By default, Typewise suggests tags like
these:

| Access level           | Example tags       | Effect                                         |
| :--------------------- | :----------------- | :--------------------------------------------- |
| **Fully public**       | `tw-public`        | Imported and shareable.                        |
| **No sharing allowed** | `tw-no-sharing`    | Imported but not shareable with end customers. |
| **Internal use only**  | `tw-internal-only` | Imported for internal use only.                |
| **Ignore**             | `tw-ignore`        | Not imported.                                  |