> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started with Nova

> Meet the AI Operator (Nova), the assistant that sets up and adjusts your Typewise workspace through conversation

The AI Operator (Nova) configures Typewise for you. Ask it to create a
Specialist, import a knowledge source, or explain why a ticket was handed off,
and it does the work in the platform while you watch.

<Info>
  Nova is still rolling out. If you don't see the panel described below, it
  isn't switched on for your workspace yet. Ask your Typewise contact.
</Info>

## Nova is not the AI Agent

Typewise runs two different AI systems. Keeping them apart makes everything else
easier to follow.

| System                 | Talks to          | Job                                                                     |
| :--------------------- | :---------------- | :---------------------------------------------------------------------- |
| **AI Agent**           | Your customers    | Answers tickets on chat, email, and WhatsApp                            |
| **AI Operator (Nova)** | You and your team | Configures the platform: Specialists, knowledge, channels, and settings |

Nova never replies to a customer. It changes the configuration the AI Agent
works from, which means a change Nova makes only reaches customers once you
publish it.

## Open Nova

Click the floating button in the bottom-right corner of the platform. The panel
opens on the right and follows you from page to page, so you can keep a request
going while you navigate.

* **Resize it** by dragging its left edge.
* **Close it** with the close icon in the panel header.

<Note>
  Nova is desktop only. The panel stays hidden on mobile, where it would cover
  the ticket composer.
</Note>

## Ask for your first change

The composer at the bottom of the panel reads **Ask Nova...**. Type a request in
plain language and press Enter. You don't need to know which page or field to
use.

<Steps>
  <Step title="Describe what you want">
    For example: *"Create a Specialist that handles billing and invoice
    questions."* Be specific about the outcome, not the clicks.
  </Step>

  <Step title="Answer Nova's questions">
    When there's a decision to make, Nova offers clickable options. Pick one, or
    ignore them and type your own answer instead.
  </Step>

  <Step title="Watch it work">
    Nova shows each step as it goes and links to whatever it touched, so you can
    open the Specialist and read it yourself.
  </Step>

  <Step title="Review and publish">
    Nova's changes are drafts. Open **Review** in the **Unpublished changes**
    bar, check the diff, and publish. See [Reviewing and publishing Nova's
    changes](/documentation/nova/reviewing-changes).
  </Step>
</Steps>

## Read a reply

A Nova reply has more in it than chat text. Here's what each part means.

| What you see                  | What it means                                                                                                           |
| :---------------------------- | :---------------------------------------------------------------------------------------------------------------------- |
| **Thinking**                  | Nova is working out an approach. It streams as it goes.                                                                 |
| **Finished thinking**         | The reasoning is done and collapsed. Expand it to see how Nova got there.                                               |
| **A row naming an operation** | A step Nova ran, for example "Create specialist" or "Search".                                                           |
| **A clickable chip**          | A link to the Specialist, knowledge source, channel, ticket, or view it touched.                                        |
| **A set of options**          | A question for you. Click an option, or type a different answer.                                                        |
| **N credits used**            | What this conversation has cost so far. See [Conversations and credits](/documentation/nova/conversations-and-credits). |

<Tip>
  Nova answers product questions too, grounded in this documentation. Asking
  *"what's the difference between a lookup and an action?"* is a perfectly good
  use of the panel.
</Tip>

## Where to go next

<CardGroup cols={2}>
  <Card title="What Nova can do" icon="list-check" href="/documentation/nova/what-nova-can-do">
    The full list of what you can hand over
  </Card>

  <Card title="Reviewing and publishing" icon="circle-check" href="/documentation/nova/reviewing-changes">
    How Nova's drafts go live
  </Card>

  <Card title="Conversations and credits" icon="comments" href="/documentation/nova/conversations-and-credits">
    Manage sessions, dictation, and cost
  </Card>

  <Card title="Specialists" icon="user-gear" href="/documentation/behavior/specialists">
    The thing you'll ask Nova about most
  </Card>
</CardGroup>