> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What Nova can do

> The configuration, analysis, and testing work you can hand to the AI Operator (Nova), and what happens to each change

Nova works across most of the platform. This page lists what you can hand over
and what happens to the result, so you know whether a request needs publishing
before customers feel it.

## Configuration

These requests change how the AI Agent behaves. Every one of them lands as a
draft, so nothing reaches customers until you publish. See
[Reviewing and publishing Nova's changes](/documentation/nova/reviewing-changes).

| Ask Nova to                                                                                   | Read more                                                                                                                  |
| :-------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------- |
| Create, edit, activate, or delete a Specialist, including instructions and handoff conditions | [Specialists](/documentation/behavior/specialists)                                                                         |
| Audit an existing Specialist and propose better instructions                                  | [Specialists](/documentation/behavior/specialists)                                                                         |
| Update company-wide guidelines, the company description, or handoff settings                  | [Company configuration](/documentation/behavior/company)                                                                   |
| Change the instructions or handoff conditions for one channel                                 | [Chat](/documentation/behavior/chat), [Email](/documentation/behavior/email), [WhatsApp](/documentation/behavior/whatsapp) |
| Import a website, upload a file, add text, or set up web search as knowledge                  | [Knowledge](/documentation/knowledge/overview)                                                                             |
| Update, retry, or delete a knowledge source, or check which Specialists use it                | [Knowledge](/documentation/knowledge/overview)                                                                             |
| Configure an action, including whether it needs human approval                                | [Actions](/documentation/actions/overview)                                                                                 |

<Tip>
  Handoff conditions are the hardest thing to write from an empty field. Asking
  Nova to draft them first, then editing what it proposes, is usually faster
  than starting alone.
</Tip>

## Testing

| Ask Nova to                                             | Read more                                                    |
| :------------------------------------------------------ | :----------------------------------------------------------- |
| Turn a real ticket into a regression test               | [Automated Tests](/documentation/testing-and-feedback/tests) |
| Write a test from scratch, run it, or review a past run | [Automated Tests](/documentation/testing-and-feedback/tests) |
| Test an action against its integration                  | [Actions](/documentation/actions/overview)                   |

Tests run against your **latest drafts**, so you can check a change Nova just
made without publishing it first. See
[Simulator](/documentation/testing-and-feedback/simulator).

## Analysis and reporting

These are read-only. Nova reads data and explains it, and changes nothing.

| Ask Nova to                                                                     | Read more                                                                           |
| :------------------------------------------------------------------------------ | :---------------------------------------------------------------------------------- |
| Investigate a ticket: why it was handed off, which Specialist ran, what errored | [Ticket conversation](/documentation/tickets/conversation-view/ticket-conversation) |
| Pull CSAT, resolution rate, response times, or per-Specialist performance       | [Insights Hub](/documentation/insights-hub/overview)                                |
| Explain a feature or where to find something in the platform                    | This documentation                                                                  |

<Info>
  When Nova answers a product question, it reads the live public documentation
  rather than relying on what the model already knows, so answers track the
  current product.
</Info>

## Your workspace

| Ask Nova to                                                       | Effect                          | Read more                                                      |
| :---------------------------------------------------------------- | :------------------------------ | :------------------------------------------------------------- |
| Create, rename, retune, or delete a saved inbox view              | Immediate, no publishing needed | [Saved views](/documentation/tickets/saved-views)              |
| Report a bug in the platform, or recap bugs your company reported | Sent to Typewise                | [Bug reports](/documentation/testing-and-feedback/bug-reports) |

## What Nova won't do

* **Publish.** Nova prepares changes. A human always publishes them.
* **Reply to customers.** That's the AI Agent. Nova only configures it.
* **Take over a ticket.** Handling a conversation stays with a Human Agent.
* **Submit feature requests.** Bug reports only, for now.