> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Management

> Organize users into teams for better collaboration and routing

Teams help organize users into groups, so that tickets are routed efficiently
and responsibilities are clear.

***

## Instructions

<Steps>
  <Step title="Open Create Team">
    Go to [Team Management](https://platform.typewise.app/settings/teams) and
    click **Create Team**.
  </Step>

  <Step title="Enter name">
    In the Name field, enter a clear and descriptive team name.
  </Step>

  <Step title="Add description">
    Add a short Description to explain the team's purpose or scope.
  </Step>

  <Step title="Select members">
    In Team members, select the users you want to add to this team.
  </Step>

  <Step title="Create">Click **Create Team**.</Step>
</Steps>

## Workspace assignment

When your account has more than one
[workspace](/documentation/workspaces/overview), a **Workspaces** checklist
appears in the create and edit team dialogs. Each workspace is shown with its
avatar and name.

* By default, a new team is assigned to **all workspaces**.
* Uncheck workspaces to restrict the team to specific ones.
* When a ticket needs to be routed to a team (e.g., during human agent
  escalation), only teams linked to that ticket's workspace are considered. This
  ensures workspace isolation in routing.

Team cards display the workspace avatars for the workspaces they belong to.

<img src="https://mintcdn.com/typewise/_bhTmVJiii6-b3Ia/images/documentation/settings/team-management/team-form-workspaces.webp?fit=max&auto=format&n=_bhTmVJiii6-b3Ia&q=85&s=50161fa520f42f958342f6c644e38b54" alt="Team dialog with workspace assignment" width="2885" height="2016" data-path="images/documentation/settings/team-management/team-form-workspaces.webp" />

<img src="https://mintcdn.com/typewise/_bhTmVJiii6-b3Ia/images/documentation/settings/team-management/team-cards.webp?fit=max&auto=format&n=_bhTmVJiii6-b3Ia&q=85&s=65ccd716cca223aca3286ca6fdb2e4ef" alt="Team cards with workspace avatars" width="2885" height="2016" data-path="images/documentation/settings/team-management/team-cards.webp" />

## Tips

* You can edit a team anytime to add or remove members.
* Combine **Teams** with **Mentions** for quick internal collaboration.

<img src="https://mintcdn.com/typewise/ht7a5v6EXYgQrv7K/images/documentation/settings/team-management/new-team-dialog.webp?fit=max&auto=format&n=ht7a5v6EXYgQrv7K&q=85&s=704cd8507703725aa7d05ac1981c724d" alt="Create Team Interface" width="1284" height="1100" data-path="images/documentation/settings/team-management/new-team-dialog.webp" />

## See also

* [User Management](/documentation/settings/user-management): Manage user access
  and roles
* [Company configuration](/documentation/behavior/company): Set global
  guidelines