> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started

> Set up Typewise and reach your first AI‑handled ticket in minutes

<Info>
  This guide gets you to a working setup fast. It follows Typewise principles of
  control, reliability, and privacy, and links to focused how‑tos for details.
</Info>

## Prerequisites

* Admin access to your Typewise workspace
* Company name and support email

<Steps>
  <Step title="Set up your general guidelines">
    Open [Company configuration](https://platform.typewise.app/company) and specify what your company does and what general guidelines the AI Agent should follow.
  </Step>

  <Step title="Add one Knowledge source">
    Import a small website or upload a file to ground responses. Validate end‑to‑end before scaling. See: [Knowledge](/documentation/knowledge).

    <Tip>Prefer authoritative, up‑to‑date content.</Tip>
  </Step>

  <Step title="Test in the Playground">
    Open the Playground and simulate a customer message. Observe when the AI resolves vs. hands off. See: [Simulator](/documentation/testing-and-feedback/simulator).
  </Step>
</Steps>

## What’s next

* Set up channels: [Email](/documentation/behavior/email) or
  [Chat](/documentation/behavior/chat)
* Create a Specialist: [Specialists](/documentation/behavior/specialists)
* Add more Knowledge sources: [Knowledge](/documentation/knowledge)
* Let the AI perform actions: [Actions](/documentation/actions/overview)
* Invite your team and assign roles:
  [User Management](/documentation/settings/user-management)