> ## Documentation Index > Fetch the complete documentation index at: https://docs.typewise.app/llms.txt > Use this file to discover all available pages before exploring further. # Tickets > Browse current and historical tickets ## Overview The [Tickets](https://platform.typewise.app/tickets) view allows you to browse all tickets, regardless of whether they've been handled by you, another agent or the AI. This view is useful for team leads to track the status of all tickets and for Human Agents to see all their assigned tickets, including those where you wait for customer input. Screenshot of all tickets view *** ## Searching tickets Using the search field you can search the following fields. Search is processed in real time as you type. Search field **Available search fields:** * Ticket title * Customer name * Customer email * Assignee name * Team name * Channel type *** ## Filtering tickets We support filtering tickets using a combination of filters, similar to tools like Linear. Filters allow you to narrow down the ticket list to find exactly what you're looking for. ### Adding a filter Click the **Add filter** button. Select a filter field from the dropdown. Choose the values you want to filter by. Filter menu ### Available filter fields You can filter tickets by the following fields: | Field | Description | | --------------------- | ------------------------------------------------------------------------------- | | **Status** | The current status of the ticket (e.g., done, processing) | | **Resolution status** | Whether the ticket has been resolved and how | | **Assignee** | The Human Agent assigned to the ticket | | **Team** | The team responsible for the ticket | | **Channel** | The communication channel (e.g., email, chat) | | **Rating** | Agent/admin conversation rating: Unrated, or 1–5 stars | | **Workspace** | The workspace the ticket belongs to (only shown when multiple workspaces exist) | Use **Rating = Unrated** together with AI-handled filters to find conversations that still need a quality review. See [Conversation rating](/documentation/tickets/conversation-rating). Add filter menu with Workspace ### Inverting filters Each filter can be inverted to exclude specific values instead of including them. When you add a filter, you can toggle the filter to **is not** mode, which will show all tickets where the field does **not** match the selected values. Use inverted filters when you want to exclude a small number of values. For example, filter where status **is not** "done" to see all active tickets. ### Combining multiple filters You can add multiple filters to refine your search. All filters are combined using **AND** logic, meaning tickets must match **all** active filters to appear in the results. Screenshot of combined filters **Example:** If you add a filter for `Status = processing` **and** `Team = Support`, only tickets that are both in processing status **and** assigned to the Support team will be shown. ### Removing filters To remove a filter, click the **×** button next to the filter tag. To clear all filters at once, click **Clear filters**. *** ## Column visibility You can customize which columns are displayed in the ticket list using the **column menu** — the **pencil** icon at the top-right of the table (labelled *Adjust columns and sorting*). This allows you to show only the information that's relevant to your workflow. Screenshot of column visibility ### Managing columns Click the **pencil** icon at the top-right of the table. Check or uncheck the columns you want to show or hide. Changes are applied immediately. ### Default columns The following columns are visible by default: * Ticket # * Title * Customer * Channel * Priority * Status * Assigned to * Team * Last activity ### Additional columns These columns are hidden by default but can be enabled: * Resolution status * Created * Customer email * Rating * Workspace (only available when multiple workspaces exist) Enable the **Customer email** column when you need to quickly identify or copy customer contact information without opening individual tickets. ### Reordering columns You can change the order of the columns by dragging them directly in the table. Hover over a column header to reveal its **drag handle** (the grip icon), then drag the column left or right to reposition it. The new order is applied immediately. Every data column can be reordered. Column order, like column visibility, is remembered per [saved view](/documentation/tickets/saved-views). *** ## Saving a view Once you've set up filters, columns, and sorting the way you like, you can save that combination as a reusable tab so you don't have to rebuild it each time. See [Saved views](/documentation/tickets/saved-views) for details.