> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Export ticket as PDF

> Download a ticket conversation as a PDF or ZIP file

Download a complete ticket transcript as a PDF file to share with external
partners, meet compliance requirements, or keep offline records.

***

## How to export a ticket

<Steps>
  <Step title="Open the ticket">
    Navigate to the ticket you want to export from the
    [Inbox](/documentation/tickets/inbox) or
    [All tickets](/documentation/tickets/all-tickets).
  </Step>

  <Step title="Click Export as PDF">
    Where the button appears depends on the ticket's status:

    * **Completed tickets**: Click the **Export as PDF** button in the ticket
      header.
    * **Active tickets**: Click the overflow menu (three-dot icon) in the ticket
      header and select **Export as PDF**.
  </Step>

  <Step title="Wait for the download">
    The button shows a loading state while the file is generated. Once ready,
    your browser downloads the file automatically.
  </Step>
</Steps>

<img src="https://mintcdn.com/typewise/VQlzwp173Ko5cHrI/images/documentation/tickets/export-ticket/export-button-completed.png?fit=max&auto=format&n=VQlzwp173Ko5cHrI&q=85&s=347b72bc84a7193ba689a6e1b4c8faff" alt="Export as PDF in the ticket header on a completed ticket" width="3257" height="2038" data-path="images/documentation/tickets/export-ticket/export-button-completed.png" />

<img src="https://mintcdn.com/typewise/VQlzwp173Ko5cHrI/images/documentation/tickets/export-ticket/export-menu-active.png?fit=max&auto=format&n=VQlzwp173Ko5cHrI&q=85&s=fd9bcce9acc49432ac5026801cd3e1da" alt="Export as PDF in the overflow menu on an active ticket" width="3257" height="2038" data-path="images/documentation/tickets/export-ticket/export-menu-active.png" />

<Tip>
  Export a ticket after it's resolved to capture the full conversation,
  including the closure event.
</Tip>

***

## What's included

The exported PDF contains the full ticket transcript:

* **Ticket header**: title, customer name, email, ticket ID, channel, status,
  and creation date
* **Messages**: all customer and agent messages in chronological order, with
  timestamps and sender info
* **Rich text**: bold, headings, links, and lists render in the PDF
* **Email headers**: for email conversations, the subject, sender, and
  recipients are shown per message
* **Inline images**: images embedded in messages are rendered inline in the
  PDF when possible; images that fail to render are included as attachments in
  the ZIP
* **Activity events**: assignments, handoffs, follow-ups, snooze/unsnooze,
  channel switches, and ticket closures

***

## Attachments and ZIP files

<Note>
  When a conversation contains non-image attachments (documents, spreadsheets,
  etc.), the download is a **ZIP file** instead of a plain PDF. The ZIP
  contains the transcript PDF plus all attachment files in an `attachments/`
  folder.
</Note>

Images that are part of a message are rendered inline in the PDF when possible.
If an image cannot be rendered, it is included as a downloadable attachment in
the ZIP. Other file types are listed by name in the transcript and bundled into
the ZIP.

If the conversation has no non-image attachments, you receive a standalone PDF.

***

## Limitations

* **Internal notes** are not included in the export
* **Bulk export** is not supported. Export one ticket at a time.
* **MDX and dynamic content** may not render with full fidelity

***

## See also

* [Ticket conversation](/documentation/tickets/conversation-view/ticket-conversation):
  Understanding the conversation timeline
* [All tickets](/documentation/tickets/all-tickets): Browse and search tickets
* [Inbox](/documentation/tickets/inbox): Monitor tickets that need attention