> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Hand a ticket to the AI

> Give a ticket you own back to the AI Agent, with instructions for what to do next

Once you've done the part that needed a person, hand the ticket back to the AI
Agent. It reads the whole conversation, including your replies and internal
notes, and follows any instructions you add. You can take the ticket back at any
time with **Take Over**.

## Hand over a ticket

**1. Click Hand ticket to AI**

The tab is above the reply box. The AI suggests what it will do next.

**2. Check the instructions**

Add anything the AI should know, such as a price or a decision you made. You
can also leave the field empty.

**3. Click Handover to AI**

The AI now owns the ticket. If the customer is waiting, it replies straight
away.

![The Hand ticket to AI tab with the instructions, Tell Mia the replacement key costs 9 EUR and ships within 3 days, and the Handover to AI button](https://mintcdn.com/typewise/p_XCmyymTD_te1j8/images/documentation/tickets/hand-ticket-to-ai/hand-ticket-to-ai-tab-light.webp?fit=max\&auto=format\&n=p_XCmyymTD_te1j8\&q=85\&s=f00c1db87e2e0da688e2d9b6d677bf96)

## Other ways to hand over

* **Assignee list:** pick **Typewise AI** in the
  [ticket details](https://docs.typewise.app/documentation/tickets/conversation-view/ticket-details.md#assignee).
  The same instructions open in a dialog.
* **AI Operator (Nova):** ask Nova to hand the ticket to the AI. Click **Review
  and hand over** on its suggestion, then **Handover to AI**. Nova never hands a
  ticket over on its own.
* **New email:** when you
  [start a conversation](https://docs.typewise.app/documentation/tickets/compose-outbound.md), switch on
  **AI replies next**. The AI answers the customer's reply.

## When you can't hand over

You can hand over open tickets that a person owns. Tickets that are with the AI,
closed, or [snoozed](https://docs.typewise.app/documentation/tickets/snooze-tickets.md) can't be handed
over.

## Related

* [Ticket conversation](https://docs.typewise.app/documentation/tickets/conversation-view/ticket-conversation.md):
  the handover in the timeline, and retrying a failed AI run
* [Ask a human agent](https://docs.typewise.app/documentation/actions/ask-a-human-agent.md): how the AI asks
  your team for help without handing the ticket over


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