> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Snooze tickets

> Temporarily hide tickets from your inbox until a specific time or event

Snoozing a ticket temporarily removes it from your inbox, allowing you to focus
on more urgent work. The ticket automatically reappears when the snooze period
ends or when the customer replies.

***

## How to snooze a ticket

<Steps>
  <Step title="Open the ticket">
    Navigate to the ticket you want to snooze.
  </Step>

  <Step title="Open the snooze menu">
    Click the snooze button (clock icon) in the ticket header or use the ticket
    actions menu.
  </Step>

  <Step title="Select when to unsnooze">
    Choose from the preset options or enter a custom time.
  </Step>
</Steps>

***

## Snooze options

| Option                     | Description                                                                           |
| -------------------------- | ------------------------------------------------------------------------------------- |
| **Until customer replies** | The ticket stays snoozed until the customer sends a new message                       |
| **30 minutes**             | Unsnooze after 30 minutes                                                             |
| **Tomorrow**               | Unsnooze tomorrow at 9:00 AM                                                          |
| **Next weekday**           | Unsnooze on the next weekday at 9:00 AM                                               |
| **1 week**                 | Unsnooze in one week at 9:00 AM                                                       |
| **1 month**                | Unsnooze in one month at 9:00 AM                                                      |
| **Custom**                 | Enter a specific date and time using natural language (e.g., "Tuesday", "12/25/2025") |

<Tip>
  Use "Until customer replies" when you're waiting for information from the
  customer. The ticket will automatically reappear as soon as they respond.
</Tip>

***

## What happens when a ticket is snoozed

* The ticket is removed from your inbox
* The ticket status changes to **Snoozed**
* A snooze event is recorded in the ticket timeline
* When the snooze period ends, the ticket reappears in your inbox

<Note>
  If a customer replies while a ticket is snoozed, the snooze is automatically
  cancelled and the ticket returns to your inbox immediately.
</Note>

***

## See also

* [Inbox](/documentation/tickets/inbox): Understanding the inbox and its
  sections
* [Ticket details](/documentation/tickets/conversation-view/ticket-details):
  View ticket status and metadata