> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Email forwarding

> Inbound customer emails aren't arriving

**Alert**: "No customer emails arriving"

**Impact**: Customer emails may not be reaching your Typewise inbox.

## Quick diagnosis

| Symptom                            | Likely cause               | Fix                                             |
| ---------------------------------- | -------------------------- | ----------------------------------------------- |
| No emails at all                   | Forwarding rule disabled   | [Check forwarding rule](#check-forwarding-rule) |
| Forwarding set up but no emails    | Confirmation not completed | [Confirm forwarding](#confirm-forwarding)       |
| Emails arrive late or sporadically | Provider batching          | Normal. Some delay is expected.                 |

## Check forwarding rule

<Steps>
  <Step title="Log in">Log into your email provider.</Step>
  <Step title="Find rules">Find forwarding or filter rules.</Step>

  <Step title="Verify rule">
    Verify the rule is **active** and points to your Typewise address.
  </Step>
</Steps>

**Where to check:**

| Provider                                                                                                | Location                                                  |
| ------------------------------------------------------------------------------------------------------- | --------------------------------------------------------- |
| [Google Workspace](https://support.google.com/a/answer/4524505)                                         | Admin console > Apps > Google Workspace > Gmail > Routing |
| [Microsoft 365](https://learn.microsoft.com/en-us/microsoft-365/admin/email/configure-email-forwarding) | Admin center > Mail flow > Rules                          |
| [Zoho Mail](https://www.zoho.com/mail/help/email-forwarding.html)                                       | Settings > Mail Accounts > Forwarding                     |

## Confirm forwarding

Gmail and some providers require confirmation before forwarding activates.

<Steps>
  <Step title="Find confirmation email">
    Check **All Tickets** in Typewise for a confirmation email.
  </Step>

  <Step title="Confirm">Click the confirmation link.</Step>

  <Step title="Verify">
    Return to your email provider and verify forwarding is active.
  </Step>
</Steps>

## Verify your forwarding address

Your Typewise forwarding address is at:

**Behaviour > Channels > Email > Settings > Receiving emails**

Copy this exactly. One wrong character breaks forwarding.

## Test it

<Steps>
  <Step title="Send test email">
    Send an email to your support address from a personal account.
  </Step>

  <Step title="Check inbox">
    Check your Typewise inbox within a few minutes.
  </Step>
</Steps>

The alert clears when the next email arrives.

<Note>
  Typewise learns your traffic patterns. Low-volume inboxes have longer
  detection windows. If you legitimately have quiet periods (weekends,
  holidays), the alert clears automatically when activity resumes.
</Note>