> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Handling wrong AI answers

> What to do when AI answers are wrong

### Wrong tone, writing style, or general behavior

If the AI uses the wrong tone of voice, inappropriate language, or doesn't
follow your brand guidelines:

1. Review your [Company settings](/documentation/behavior/company). Check that
   your global guidelines cover tone, style, response structure, and boundaries.
2. Check channel-specific configuration in
   [Email Configuration](/documentation/behavior/email) or
   [Chat Configuration](/documentation/behavior/chat).

### Incorrect handling of specific topics

If the AI mishandles a particular type of request (e.g., cancellations, refunds,
shipping inquiries), review or create a
[Specialist](/documentation/behavior/specialists). Specialists define how the AI
handles specific question categories, so ensure the relevant one has clear
instructions for the scenario.

### Wrong actions taken

If the AI performs the wrong action, skips an action, or takes actions it
shouldn't:

1. Review your [Actions configuration](/documentation/actions/overview). Verify
   the action description clearly explains when to use it.
2. Check the Specialist instructions. Actions must be added using the `@` tool
   picker to be available.

### Incorrect or missing information in responses

If the AI provides wrong facts, outdated information, or can't answer questions
it should know:

1. Review your [Knowledge sources](/documentation/knowledge/overview). Ensure
   the correct information is available and the source's "When to use"
   description matches the scenarios where it's needed.
2. Check [access levels](/documentation/knowledge/access-levels) to verify the
   information can be shared with customers.

***

After making changes, use the
[Simulator](/documentation/testing-and-feedback/simulator) to validate the AI's
behavior before going live.