> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Tips and Tricks

> Tips and tricks for using Typewise

<CardGroup cols={1}>
  <Card title="Link actions and knowledge explicitly" icon="at">
    Use `@Action: Name` and `@Knowledge: Name` in your Specialist instructions.
    This makes the AI more reliable than just describing them in prose.
  </Card>

  <Card title="Be specific with handoff conditions" icon="arrow-right-arrow-left">
    "Customer is frustrated" is better than "when appropriate". The more
    specific, the fewer surprises.
  </Card>

  <Card title="Test with the Simulator" icon="flask">
    The [Simulator](/documentation/testing-and-feedback/simulator) works for
    both email and chat. Use it to test a full conversation flow before making
    changes live.
  </Card>

  <Card title="Choose the right website lookup" icon="globe">
    Use [import website](/documentation/knowledge/web/import-website) for stable
    content like FAQs. Use [live URL
    fetch](/documentation/knowledge/web/live-url-fetch) when you need
    dynamic URLs with parameters.
  </Card>

  <Card title="Use access levels correctly" icon="lock">
    "No sharing allowed" lets the AI use info for reasoning but not quote it.
    "Internal use only" hides it from the AI Agent entirely.
  </Card>

  <Card title="Require human approval for sensitive actions" icon="user-check">
    Enable this on actions like refunds. The AI will still prepare everything,
    but a human confirms before execution.
  </Card>
</CardGroup>