> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up Gmail forwarding

> Forward emails from Gmail to Typewise, including the confirmation step.

Forward incoming emails from a Gmail or Google Workspace inbox to Typewise so
they appear as tickets.

<Note>
  This guide covers Gmail-specific forwarding. For general email setup
  (sending, DNS, other providers), see [Set up email](/guides/channels/setup-email).
</Note>

***

## Step 1: Copy your Typewise forwarding address

1. Go to [Email Settings](https://platform.typewise.app/channels/email/settings)
   (Behavior → Channels → Email → Settings tab)
2. Open the **Receiving emails** section
3. Copy your Typewise forwarding address (e.g., `support@inbound.typewise.app`)

***

## Step 2: Add the forwarding address in Gmail

1. In Gmail, go to **Settings → See all settings → Forwarding and POP/IMAP**
2. Click **Add a forwarding address**
3. Paste your Typewise forwarding address and click **Next → Proceed → OK**

Gmail now sends a confirmation email to that address before it will activate
forwarding.

<Warning>
  **Gmail's confirmation email will land in All Tickets, not your inbox.**
  Typewise's spam filter may flag the confirmation as suspicious because it
  comes from Google (`forwarding-noreply@google.com`), not from a known
  customer. The ticket is created but closed automatically, so it only appears
  under **All Tickets** — not in the inbox.
</Warning>

***

## Step 3: Confirm the forwarding address

1. In Typewise, go to **All Tickets** (not the inbox)
2. Look for a recent ticket from `forwarding-noreply@google.com` with the
   subject **Gmail Forwarding Confirmation**
3. Open the ticket and click the **confirmation link** inside the email body
4. Return to Gmail — the forwarding address should now show as **Confirmed**

<Tip>
  If you don't see the confirmation ticket, sort All Tickets by newest first
  and check tickets marked as spam or ignored.
</Tip>

***

## Step 4: Enable forwarding in Gmail

1. Back in Gmail, go to **Settings → Forwarding and POP/IMAP**
2. Select **Forward a copy of incoming mail to** and choose your Typewise
   address
3. Choose what Gmail should do with the original (keeping a copy in your inbox
   is recommended during setup)
4. Click **Save Changes**

***

## Step 5: Test it

1. Send an email to your Gmail address from a different account
2. Check your Typewise inbox — the email should appear within a few minutes

If the email doesn't arrive, see
[Email forwarding troubleshooting](/documentation/troubleshooting/email-forwarding).