> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typewise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up email

> Send and receive customer emails in Typewise.

Connect your email address to Typewise.

<Note>
  Migrating from an existing support inbox? See [Migrate a shared
  inbox](/guides/migrate-to-typewise/migrate-shared-inbox-to-typewise).
</Note>

***

## Set up email sending

By default, Typewise sends from a Typewise-owned address. To use your own
address, add it to channel settings.

### Step 1: Add your support email address

1. Go to [Email Settings](https://platform.typewise.app/channels/email/settings)
   (Behavior → Channels → Email → Settings tab)
2. Open the **Sending emails** section
3. Enter your support address (e.g., `support@yourcompany.com`)

<img src="https://mintcdn.com/typewise/uDPBJiCDyufffQFy/images/guides/channels/setup-email/sender-email-settings.webp?fit=max&auto=format&n=uDPBJiCDyufffQFy&q=85&s=b28a24aaec55a81ece02945e99b2514b" alt="Sender Email Settings" width="3888" height="1376" data-path="images/guides/channels/setup-email/sender-email-settings.webp" />

### Step 2: Update your DNS records

After adding your domain, you'll see DNS records to add. Copy these into your
domain host's settings (e.g., GoDaddy, Cloudflare, Google Domains).

<Note>
  DNS changes can take up to 48 hours to propagate, but usually complete within
  an hour.
</Note>

**Required DNS records:**

| Record Type | Purpose                                          |
| :---------- | :----------------------------------------------- |
| DKIM        | Authenticates emails as coming from your domain  |
| SPF         | Specifies which servers can send for your domain |
| DMARC       | Defines how to handle unauthenticated emails     |

<img src="https://mintcdn.com/typewise/uDPBJiCDyufffQFy/images/guides/channels/setup-email/dns-records.webp?fit=max&auto=format&n=uDPBJiCDyufffQFy&q=85&s=0b6ff6155a60285807ee9f1ba22bad2b" alt="DNS Records" width="3888" height="2532" data-path="images/guides/channels/setup-email/dns-records.webp" />

### Step 3: Verify your domain

Once saved, Typewise automatically verifies your DNS records. When status shows
**Ready**, you can send emails.

<img src="https://mintcdn.com/typewise/uDPBJiCDyufffQFy/images/guides/channels/setup-email/domain-verified.webp?fit=max&auto=format&n=uDPBJiCDyufffQFy&q=85&s=74adb7072f2f11f2fecc7fe00ee51fed" alt="Domain Verified" width="3100" height="683" data-path="images/guides/channels/setup-email/domain-verified.webp" />

***

## Set up email receiving

Route replies and new emails to Typewise.

### Step 1: Copy your forwarding address

1. Go to [Email Settings](https://platform.typewise.app/channels/email/settings)
   (Behavior → Channels → Email → Settings tab)
2. Open the **Receiving emails** section
3. Copy your Typewise forwarding address (e.g., `support@inbound.typewise.app`)

<img src="https://mintcdn.com/typewise/uDPBJiCDyufffQFy/images/guides/channels/setup-email/forwarding-address.webp?fit=max&auto=format&n=uDPBJiCDyufffQFy&q=85&s=f7a158b28017c50463f150bff0b9cb7c" alt="Forwarding Address" width="3016" height="1938" data-path="images/guides/channels/setup-email/forwarding-address.webp" />

### Step 2: Add forwarding in your email provider

In your email provider (Gmail, Outlook, or mail server), set up a forwarding
rule:

* Forward incoming messages to your Typewise forwarding address
* Provider instructions:
  * [Gmail](/guides/channels/setup-email-gmail)
  * [Outlook](https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911-4f96-9663-ece42816d746)
  * [Dynamics 365](https://learn.microsoft.com/en-us/microsoft-365/admin/email/configure-email-forwarding?view=o365-worldwide)

### Step 3: Test it out

**Automatic test:**

Click the test email button to verify forwarding.

<Note>
  This only works if the sending and receiving addresses are the same.
</Note>

<img src="https://mintcdn.com/typewise/uDPBJiCDyufffQFy/images/guides/channels/setup-email/test-forwarding.webp?fit=max&auto=format&n=uDPBJiCDyufffQFy&q=85&s=408891a81e7279cfa1c726cc6f08c0ed" alt="Test Forwarding" width="2950" height="488" data-path="images/guides/channels/setup-email/test-forwarding.webp" />

**Manual test:**

1. Send an email to your support address
2. Check your Typewise inbox. The email should appear.

<img src="https://mintcdn.com/typewise/uDPBJiCDyufffQFy/images/guides/channels/setup-email/inbox-verification.webp?fit=max&auto=format&n=uDPBJiCDyufffQFy&q=85&s=ae1e63fd1da4b924c78c2b9b26969e83" alt="Inbox Verification" width="3732" height="490" data-path="images/guides/channels/setup-email/inbox-verification.webp" />

***

## Troubleshooting

### Q. Can sending and receiving addresses differ?

Yes. Forwarding verification won't work, but the channel functions normally.

### Q. How do I add/edit my SPF record?

* **Existing SPF record:** Add `include:amazonses.com`
* **No SPF record:** Create: `v=spf1 a include:amazonses.com ~all`

*This may affect other services on the same domain; add them to the SPF record
too.*

### Q. Customers aren't receiving emails

* Sending address not verified? Typewise can't send until verified.
* Check spam folders. This may be caused by misconfigured SPF/DKIM.

### Q. Domain verification failed

* Double-check **DKIM records** are correct
* Check for **extra spaces or missing characters**
* DNS propagation can take **48 hours**
* Use [MXToolbox](https://mxtoolbox.com/) to verify records

### Q. Emails not received in Typewise

* Confirm **forwarding rule** points to correct Typewise address
* Check if provider requires **forwarding verification** (Gmail sends
  confirmation). Find confirmation in All Tickets.
* Check spam folder
* Try sending from a different address

### Q. Emails landing in spam

* Verify SPF and DKIM records
* Use a recognizable sender (not `no-reply@`)
* Keep subject lines professional

### Q. Forwarding delay

* Some providers batch-process forwards. Small delays are normal.
* If delays persist, check provider settings or contact their support

***

Contact **Typewise Support** for help.