# Typewise Documentation

- [Getting started](https://docs.typewise.app/documentation/start/getting-started.md): Set up Typewise and reach your first AI‑handled ticket in minutes
- [Keyboard shortcuts](https://docs.typewise.app/documentation/reference/keyboard-shortcuts.md): Every keyboard shortcut in the platform, grouped by where it works
- [Inbox](https://docs.typewise.app/documentation/tickets/inbox.md): Understanding the Inbox and its sections
- [Tickets](https://docs.typewise.app/documentation/tickets/all-tickets.md): Browse current and historical tickets
- [Saved views](https://docs.typewise.app/documentation/tickets/saved-views.md): Save filters, columns, and sorting as reusable tabs on the Tickets page, and share them with your company or specific teams
- [Mentions](https://docs.typewise.app/documentation/tickets/mentions.md): Mention users in notes on tickets
- [Snooze tickets](https://docs.typewise.app/documentation/tickets/snooze-tickets.md): Temporarily hide tickets from your inbox until a specific time or event
- [Forward tickets](https://docs.typewise.app/documentation/tickets/forward-tickets.md): Forward a ticket to an external team by email and get their reply back as an internal note
- [Start a conversation](https://docs.typewise.app/documentation/tickets/compose-outbound.md): Contact customers proactively by creating a new email ticket
- [Export ticket as PDF](https://docs.typewise.app/documentation/tickets/export-ticket.md): Download a ticket conversation as a PDF or ZIP file
- [AI feedback](https://docs.typewise.app/documentation/tickets/ai-feedback.md): Flag AI messages and actions to improve accuracy and identify areas for improvement
- [Conversation rating](https://docs.typewise.app/documentation/tickets/conversation-rating.md): Rate conversations from 1 to 5 so your team can review quality and find unrated tickets
- [Resolution status](https://docs.typewise.app/documentation/tickets/resolution-status.md): Understanding how resolution status affects billing
- [Ticket conversation](https://docs.typewise.app/documentation/tickets/conversation-view/ticket-conversation.md): Understanding the ticket conversation
- [Ticket details](https://docs.typewise.app/documentation/tickets/conversation-view/ticket-details.md): Understanding ticket details and metadata
- [Composer](https://docs.typewise.app/documentation/tickets/conversation-view/composer.md): Understanding the composer
- [Company configuration](https://docs.typewise.app/documentation/behavior/company.md): Company specifications for AI Agents
- [Chat Configuration](https://docs.typewise.app/documentation/behavior/chat.md): Customize behavior, appearance, and installation of the chat widget
- [Email Configuration](https://docs.typewise.app/documentation/behavior/email.md): Customize and configure incoming and outgoing emails
- [WhatsApp Configuration](https://docs.typewise.app/documentation/behavior/whatsapp.md): Customize how Typewise AI handles WhatsApp conversations
- [Specialists](https://docs.typewise.app/documentation/behavior/specialists.md): Create topic-specific AI behavior with clear instructions and routing
- [Past conversations](https://docs.typewise.app/documentation/behavior/past-conversations.md): The AI Agent reads a customer's earlier conversations so they don't repeat themselves
- [Publishing changes](https://docs.typewise.app/documentation/behavior/publishing.md): Review, select, tweak, and publish changes to your AI Agent's behavior, knowledge, and actions.
- [Overview](https://docs.typewise.app/documentation/knowledge/overview.md): Understand how to equip your AI Agent with the knowledge it needs to resolve tickets effectively.
- [Choosing a method](https://docs.typewise.app/documentation/knowledge/web/comparison.md): Learn about the different types of website lookups available
- [Live web search](https://docs.typewise.app/documentation/knowledge/web/live-web-search.md): Search the web or a specific site via a search engine for up-to-date information
- [Import website](https://docs.typewise.app/documentation/knowledge/web/import-website.md): Imports and indexes pages from a website into your company's knowledge base. Best for smaller sections of websites that need to be frequently accessed, e.g. FAQs or help centers.
- [Live URL fetch](https://docs.typewise.app/documentation/knowledge/web/live-url-fetch.md): Fetches the latest content from any URL in real time, optionally using parameters such as an order ID or tracking number to build the URL dynamically.
- [Text](https://docs.typewise.app/documentation/knowledge/text.md): Insert text you want to add as knowledge for the AI Agent. You can use formatting.
- [File](https://docs.typewise.app/documentation/knowledge/file.md): Upload static files that are indexed for AI Agent use.
- [Manual lookups](https://docs.typewise.app/documentation/knowledge/manual-lookups.md): Ask a Human Agent to manually look up information in systems that are not connected to Typewise yet.
- [Lookups](https://docs.typewise.app/documentation/knowledge/integrations/lookups.md): Configure lookup tools from connected integrations.
- [Zendesk Knowledge Base](https://docs.typewise.app/documentation/knowledge/integrations/zendesk-knowledge-base.md): Import Zendesk Help Center articles as a knowledge source.
- [Salesforce Knowledge Base](https://docs.typewise.app/documentation/knowledge/integrations/salesforce-knowledge-base.md): Import Salesforce Knowledge articles as a knowledge source.
- [Access levels](https://docs.typewise.app/documentation/knowledge/access-levels.md): Understand how different access levels control data visibility and usage by the AI Agent and Copilot.
- [Overview](https://docs.typewise.app/documentation/actions/overview.md): Actions let the AI Agent perform tasks in your systems, not just answer questions.
- [System actions](https://docs.typewise.app/documentation/actions/system-actions.md): Built-in tools that close, hand off, ask a colleague, switch a conversation to email, or verify the customer's email address
- [AI actions](https://docs.typewise.app/documentation/actions/ai-actions.md): Configure actions that modify data in third-party services
- [Manual actions](https://docs.typewise.app/documentation/actions/manual-actions.md): Actions that Human Agents perform when the AI Agent requests
- [Ask a human agent](https://docs.typewise.app/documentation/actions/ask-a-human-agent.md): Let the AI Agent ask a Human Agent for one answer or one action, then finish the ticket itself
- [Security & verification](https://docs.typewise.app/documentation/actions/security.md): What the Trusted only check guarantees, and what it doesn't
- [Overview](https://docs.typewise.app/documentation/integrations/overview.md)
- [MCP](https://docs.typewise.app/documentation/integrations/mcp.md): Add custom integrations by connecting your own Model Context Protocol (MCP) server.
- [Freshdesk](https://docs.typewise.app/documentation/integrations/supported/freshdesk.md): Connect Freshdesk and use available lookups and actions.
- [Salesforce](https://docs.typewise.app/documentation/integrations/supported/salesforce-oauth.md): Connect Salesforce and use available lookups and actions.
- [Zendesk](https://docs.typewise.app/documentation/integrations/supported/zendesk-oauth.md): Connect Zendesk and use available lookups and actions.
- [Parcel Tracking](https://docs.typewise.app/documentation/integrations/supported/parcel-tracking.md): Track shipments using carrier search and delivery status tools.
- [Getting started with Nova](https://docs.typewise.app/documentation/nova/getting-started.md): Meet the AI Operator (Nova), the assistant that sets up and adjusts your Typewise workspace through conversation
- [What Nova can do](https://docs.typewise.app/documentation/nova/what-nova-can-do.md): The configuration, analysis, and testing work you can hand to the AI Operator (Nova), and what happens to each change
- [Reviewing Nova's changes](https://docs.typewise.app/documentation/nova/reviewing-changes.md): Every configuration change the AI Operator (Nova) makes is a draft until you review and publish it
- [Nova Conversations](https://docs.typewise.app/documentation/nova/conversations-and-credits.md): Manage your AI Operator (Nova) conversations, dictate requests, give feedback, and track credit usage
- [Simulator](https://docs.typewise.app/documentation/testing-and-feedback/simulator.md): Simulate conversations and validate configuration
- [Automated Tests](https://docs.typewise.app/documentation/testing-and-feedback/tests.md): Create test scenarios with assertions to validate your AI Agent's behavior automatically
- [Bug reports](https://docs.typewise.app/documentation/testing-and-feedback/bug-reports.md): Report platform issues through the AI Operator and review them in the Bug reports dashboard
- [Insights Hub](https://docs.typewise.app/documentation/insights-hub/overview.md): Monitor performance metrics and analyze AI effectiveness
- [Overview](https://docs.typewise.app/documentation/workspaces/overview.md): Create multiple dedicated environments within a single account
- [Create a workspace](https://docs.typewise.app/documentation/workspaces/create-workspace.md): Set up a new workspace from scratch or by cloning an existing one
- [Import resources](https://docs.typewise.app/documentation/workspaces/import-resources.md): Copy knowledge, actions, specialists, or integrations from another workspace
- [Workspace settings](https://docs.typewise.app/documentation/workspaces/workspace-settings.md): Manage workspace name, avatar, context variables, and deletion
- [Profile](https://docs.typewise.app/documentation/settings/profile.md): Set your name, photo, theme preference, and the details that appear in your email signature
- [Context Variables](https://docs.typewise.app/documentation/settings/context-variables.md): Tell Typewise which customer data your app sends, and use it to fill action and lookup inputs
- [Ticket labels](https://docs.typewise.app/documentation/settings/ticket-labels.md): Define the topics you want to track, let the AI Agent apply them to every conversation, and filter your tickets by them
- [Notifications](https://docs.typewise.app/documentation/settings/notifications.md): Stay informed about new tickets, messages, and mentions in real time
- [Authentication](https://docs.typewise.app/documentation/settings/authentication.md): Understand how magic link authentication works, session management, and security features
- [User Management](https://docs.typewise.app/documentation/settings/user-management.md): Manage user access, roles, and permissions within your organization
- [User properties](https://docs.typewise.app/documentation/settings/user-properties.md): Define the details your agents carry, and reference them once in a signature
- [Team Management](https://docs.typewise.app/documentation/settings/team-management.md): Organize users into teams for better collaboration and routing
- [API keys](https://docs.typewise.app/documentation/settings/api-keys.md): Create and manage API keys for programmatic access to your workspace data.
- [Billing overview](https://docs.typewise.app/documentation/billing/overview.md): See your plan, track usage and limits, manage payment, and view invoices from one place.
- [Plans & pricing](https://docs.typewise.app/documentation/billing/plans-and-pricing.md): Compare the Starter, Growth, and Enterprise plans, and switch plan or billing cadence.
- [Free trial](https://docs.typewise.app/documentation/billing/free-trial.md): Start a free trial without a credit card, and activate a paid plan when you are ready.
- [Usage & limits](https://docs.typewise.app/documentation/billing/usage-and-limits.md): Understand what is metered, how limit states work, and where to track your usage.
- [Add-ons & seats](https://docs.typewise.app/documentation/billing/add-ons.md): Buy prepaid resolution and AI credit packs, and add agent seats to your plan.
- [Payment & auto-charge](https://docs.typewise.app/documentation/billing/payment-methods.md): Add or update your card, control automatic overage charging, and understand payment banners.
- [Invoices](https://docs.typewise.app/documentation/billing/invoices.md): Preview your upcoming bill, download past invoices, and understand what happens if a payment fails.
- [Ending your plan](https://docs.typewise.app/documentation/billing/cancellation.md): Turn off auto-renew to stop at the end of the billing cycle, or terminate the account immediately, and see what happens afterwards.
- [Billing FAQ](https://docs.typewise.app/documentation/billing/faq.md): Answers to common questions and edge cases about plans, usage, add-ons, and payment.
- [Health Alerts](https://docs.typewise.app/documentation/troubleshooting/overview.md): Typewise monitors your channels and integrations and alerts you when something breaks
- [Email delivery](https://docs.typewise.app/documentation/troubleshooting/email-delivery.md): Outbound emails aren't reaching customers
- [Email forwarding](https://docs.typewise.app/documentation/troubleshooting/email-forwarding.md): Inbound customer emails aren't arriving
- [Chat widget](https://docs.typewise.app/documentation/troubleshooting/chat-widget.md): No visitor activity from your website chat
- [CRM sync](https://docs.typewise.app/documentation/troubleshooting/crm-sync.md): Ticket data isn't reaching your CRM
- [MCP tools](https://docs.typewise.app/documentation/troubleshooting/mcp-tools.md): An integration isn't responding
- [Migrate a shared support inbox to Typewise](https://docs.typewise.app/guides/migrate-to-typewise/migrate-shared-inbox-to-typewise.md): Safely move from a shared support email to Typewise with minimal risk
- [Set up email](https://docs.typewise.app/guides/channels/setup-email.md): Send and receive customer emails in Typewise.
- [Set up Gmail forwarding](https://docs.typewise.app/guides/channels/setup-email-gmail.md): Forward emails from Gmail to Typewise, including the confirmation step.
- [Set up WhatsApp on Meta](https://docs.typewise.app/guides/channels/setup-whatsapp-meta.md): Prepare your Meta Business Portfolio and WhatsApp number manually before connecting to Typewise.
- [Set up WhatsApp](https://docs.typewise.app/guides/channels/setup-whatsapp.md): Connect your WhatsApp Business number to Typewise.
- [Create tickets via Form API](https://docs.typewise.app/guides/channels/form-api.md): Push tickets into Typewise from Salesforce, internal tools, or any system that makes HTTP requests.
- [Embed the chat widget in a mobile app](https://docs.typewise.app/guides/channels/embed-chat-in-mobile-app.md): Show the Typewise full-page chat inside an iOS or Android app using a WebView.
- [Chat widget SDK](https://docs.typewise.app/guides/channels/chat-widget-sdk.md): Drive the chat widget from JavaScript with window.twSdk: update variables, open the chat, and start a new conversation
- [Chat identity verification](https://docs.typewise.app/guides/channels/chat-identity-verification.md): Sign chat widget variables so they pass the Trusted-only check on actions and lookups
- [Configure CSP for the chat widget](https://docs.typewise.app/guides/channels/content-security-policy.md): Allow the Typewise chat widget through your Content Security Policy headers.
- [Tickets API](https://docs.typewise.app/guides/integrations/tickets-api.md): Retrieve tickets programmatically with filtering, sorting, and pagination.
- [Tips and Tricks](https://docs.typewise.app/guides/best-practices/tips-and-tricks.md): Tips and tricks for using Typewise
- [Writing good Specialists](https://docs.typewise.app/guides/best-practices/writing-specialists.md): What to put in each Specialist field so tickets reach the right one and get resolved
- [Handling wrong AI answers](https://docs.typewise.app/guides/best-practices/handling-wrong-ai-answers.md): What to do when AI answers are wrong
- [Vacation & Leave](https://docs.typewise.app/guides/best-practices/vacation-and-leave.md): Best practices for managing your tickets before going on leave
- [Product updates](https://docs.typewise.app/changelog/releases.md): Highlights and improvements across the platform

## Optional

- [Login to Platform](https://platform.typewise.app)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.