This collection of technical documents provides information and resources to help you understand and implement Typewise. Our documentation includes technical specifications, API references, and implementation guides, enabling you to efficiently automate customer service, enhance agent productivity, and improve overall customer satisfaction.

If you have any questions or need further assistance with these technical documents, please don't hesitate to contact our support team at [email protected].

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Under Active Development

Typewise Platform is currently in beta and undergoing active development. While we strive to maintain product stability, occasional issues may arise. We're committed to resolving these quickly.

Help us improve this product by reporting any issues to [email protected].

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Upcoming features

• Insights Hub: Monitor ticket creation, reply quality, and response times
• MCP support: Connect all your necessary applications to Typewise
• Backup: Automatically create ticket copies in Salesforce, Zendesk, or Freshdesk
• Localization: Enable agents to handle tickets in any language
• Satisfaction tracking: Measure and analyze customer satisfaction
• Re-assign to AI: Return tickets to AI agents after human intervention
• File support: Process attached images, PDFs, and other file formats with AI </aside>

Behavior

General

General - Company configuration

Channels

Setting up the email channel

Specialists

Create specialists

Integrations

Salesforce

Salesforce OAuth External App

Zendesk

Zendesk OAuth Client Credentials

MCP (Model Context Protocol)

MCP Developer Guide

Data Uploader