Features
- Filter inbox by unread tickets and sort by creation date, last message, or smart sorting.
- Platform interface now available in English, German, and Italian.
- Attachments too large for processing now display with download links instead of failing.
Improvements
- Tickets marked as urgent are now pinned to the top of the inbox.
- Improved messaging when handing off conversations to human agents.
- AI responses now properly match the conversation language.
Bug Fixes
- Fixed inbox sorting by creation date showing incorrect order.
- Fixed ticket status not updating immediately after approving a message.
- Fixed inbox view disappearing after page refresh.
- Fixed handoff failures when tickets contain large attachments.
Features
- Show an alert and send emails when critical errors occur (handoff failures, email issues, message drops).
- See in real-time if another agent is viewing the same ticket.
- Press A to quickly assign tickets to yourself or others.
- Assignment now means ownership without taking over from AI.
Improvements
- Chat widget attachments limited to 15 MB for reliable processing.
- Signature translations popup now supports variables and highlights.
- Unsupported variables in signatures highlighted with a warning.
Inbox & Tickets
- Fixed tickets reappearing without updated messages after AI processing.
- Fixed team briefly appearing as “Deleted team”.
Email & Messaging
- Fixed cursor jump when editing AI messages.
- Prevented draft flicker when sending edited messages.
- Chat widget now scrolls correctly when new messages arrive.
- Fixed handling when email addresses are empty.
- Fixed double handoff messages appearing sequentially.
Editors
- Fixed glitchy behavior at start of bullet points in instructions editor.
- Fixed non-functional link button in editor.
Integrations
- Fixed MCP connections showing as “unknown” or failing silently.
- MCPs no longer send tools while in a broken state.
- Fixed Salesforce field truncation for multi-byte characters.
Features
- Added option to auto-open chat widget after a configurable delay.
- Added CSAT ratings and comments table to Insights Hub.
- Enabled automatic translations with override support for signatures.
- Added variable highlighting and dropdowns to signatures.
Improvements
- Relative time now shows “Just now” for events under 1 minute.
- Added “Powered by” logo to outgoing emails.
- Incoming emails are ignored when the platform address is not in the To field.
- Renamed Typewise AI to General Specialist.
- Added ability to sort tickets by ID and created by.
Bug Fixes
- Fixed endless channel switching and double handoff issues.
- Resolved an issue where emails would not be sent if company name had a comma.
- Fixed chat widget color inconsistencies (title and actions now aligned).
- Fixed multiple Insights Hub bugs and layout overlaps.
- Fixed conversation history occasionally including reply messages.
- Fixed title generation requests firing without conversation history.
- Fixed LinkedIn casing inconsistency across integration views.
Integrations
- Fixed MCP tool agent automatic field insertion with parameter mappings.
- Improved MCP timeout handling and retry logic.