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November 5

Inbox & Timeline

  • Clear timeline entries for closes, assignments, reminders, and explicit handoff reasons.

Configuration UX

  • Refreshed Company settings and Specialist configuration.
  • Improved channel guidance and polished design system components.

Email

  • Preserve initial message signature and threaded replies more reliably.
  • Fix cases with missing message bodies.
  • Hide empty AI tool-call messages for cleaner threads.

Reliability & Performance

  • Ensure full handoff on critical errors.
  • Smoother behavior when integrations respond slowly.
  • Better error handling for external tool connectors.
  • Updated frontend dependencies for stability.

Knowledge Sources

  • Faster first load and clearer tool/source naming.

UX & Widget

  • No interaction behind open modals.
  • Improved text wrapping and auto refresh on team change.
  • Branding fixes: logo upload reliability restored.
  • Chat widget greeting suggestions reinstated; notes comment button works as expected.