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Forward incoming emails from a Gmail or Google Workspace inbox to Typewise so they appear as tickets.
This guide covers Gmail-specific forwarding. For general email setup (sending, DNS, other providers), see Set up email.

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Step 1: Copy your Typewise forwarding address

  1. Go to Email Settings (Behavior → Channels → Email → Settings tab)
  2. Open the Receiving emails section
  3. Copy your Typewise forwarding address (e.g., support@inbound.typewise.app)

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Step 2: Add the forwarding address in Gmail

  1. In Gmail, go to Settings → See all settings → Forwarding and POP/IMAP
  2. Click Add a forwarding address
  3. Paste your Typewise forwarding address and click Next → Proceed → OK
Gmail now sends a confirmation email to that address before it will activate forwarding.
Gmail’s confirmation email will land in All Tickets, not your inbox. Typewise’s spam filter may flag the confirmation as suspicious because it comes from Google (forwarding-noreply@google.com), not from a known customer. The ticket is created but closed automatically, so it only appears under All Tickets — not in the inbox.

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Step 3: Confirm the forwarding address

  1. In Typewise, go to All Tickets (not the inbox)
  2. Look for a recent ticket from forwarding-noreply@google.com with the subject Gmail Forwarding Confirmation
  3. Open the ticket and click the confirmation link inside the email body
  4. Return to Gmail — the forwarding address should now show as Confirmed
If you don’t see the confirmation ticket, sort All Tickets by newest first and check tickets marked as spam or ignored.

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Step 4: Enable forwarding in Gmail

  1. Back in Gmail, go to Settings → Forwarding and POP/IMAP
  2. Select Forward a copy of incoming mail to and choose your Typewise address
  3. Choose what Gmail should do with the original (keeping a copy in your inbox is recommended during setup)
  4. Click Save Changes

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Step 5: Test it

  1. Send an email to your Gmail address from a different account
  2. Check your Typewise inbox — the email should appear within a few minutes
If the email doesn’t arrive, see Email forwarding troubleshooting.