Quick diagnosis
Check forwarding rule
1
Log in
Log into your email provider.
2
Find rules
Find forwarding or filter rules.
3
Verify rule
Verify the rule is active and points to your Typewise address.
Confirm forwarding
Gmail and some providers require confirmation before forwarding activates.1
Find confirmation email
Check All Tickets in Typewise for a confirmation email.
2
Confirm
Click the confirmation link.
3
Verify
Return to your email provider and verify forwarding is active.
Verify your forwarding address
Your Typewise forwarding address is at: Behaviour > Channels > Email > Settings > Receiving emails Copy this exactly. One wrong character breaks forwarding.Test it
1
Send test email
Send an email to your support address from a personal account.
2
Check inbox
Check your Typewise inbox within a few minutes.
Typewise learns your traffic patterns. Low-volume inboxes have longer
detection windows. If you legitimately have quiet periods (weekends,
holidays), the alert clears automatically when activity resumes.