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Alert: “No customer emails arriving” Impact: Customer emails may not be reaching your Typewise inbox.

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Quick diagnosis

SymptomLikely causeFix
No emails at allForwarding rule disabledCheck forwarding rule
Forwarding set up but no emailsConfirmation not completedConfirm forwarding
Emails arrive late or sporadicallyProvider batchingNormal. Some delay is expected.

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Check forwarding rule

1

Log in

Log into your email provider.
2

Find rules

Find forwarding or filter rules.
3

Verify rule

Verify the rule is active and points to your Typewise address.
Where to check:
ProviderLocation
Google WorkspaceAdmin console > Apps > Google Workspace > Gmail > Routing
Microsoft 365Admin center > Mail flow > Rules
Zoho MailSettings > Mail Accounts > Forwarding

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Confirm forwarding

Gmail and some providers require confirmation before forwarding activates.
1

Find confirmation email

Check All Tickets in Typewise for a confirmation email.
2

Confirm

Click the confirmation link.
3

Verify

Return to your email provider and verify forwarding is active.

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Verify your forwarding address

Your Typewise forwarding address is at: Behaviour > Channels > Email > Settings > Receiving emails Copy this exactly. One wrong character breaks forwarding.

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Test it

1

Send test email

Send an email to your support address from a personal account.
2

Check inbox

Check your Typewise inbox within a few minutes.
The alert clears when the next email arrives.
Typewise learns your traffic patterns. Low-volume inboxes have longer detection windows. If you legitimately have quiet periods (weekends, holidays), the alert clears automatically when activity resumes.