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Alert: “No customer emails arriving” Impact: Customer emails may not be reaching your Typewise inbox.

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Quick diagnosis

SymptomLikely causeFix
No emails at allForwarding rule disabledCheck forwarding rule
Forwarding set up but no emailsConfirmation not completedConfirm forwarding
Emails arrive late or sporadicallyProvider batchingNormal—some delay is expected

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Check forwarding rule

  1. Log into your email provider
  2. Find forwarding or filter rules
  3. Verify the rule is active and points to your Typewise address
Where to check:
ProviderLocation
Google WorkspaceAdmin console > Apps > Google Workspace > Gmail > Routing
Microsoft 365Admin center > Mail flow > Rules
Zoho MailSettings > Mail Accounts > Forwarding

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Confirm forwarding

Gmail and some providers require confirmation before forwarding activates.
  1. Check All Tickets in Typewise for a confirmation email
  2. Click the confirmation link
  3. Return to your email provider and verify forwarding is active

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Verify your forwarding address

Your Typewise forwarding address is at: Behaviour > Channels > Email > Settings > Receiving emails Copy this exactly. One wrong character breaks forwarding.

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Test it

  1. Send an email to your support address from a personal account
  2. Check your Typewise inbox within a few minutes
The alert clears when the next email arrives.
Typewise learns your traffic patterns. Low-volume inboxes have longer detection windows. If you legitimately have quiet periods (weekends, holidays), the alert clears automatically when activity resumes.