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Alert: “Chat widget not active on your website” Impact: Customers can’t reach you through website chat.

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Quick diagnosis

SymptomLikely causeFix
Widget doesn’t appearScript removed or not installedInstall the script
Widget appears but no messagesLow traffic periodMay be normal. Check your analytics.
Console shows errorsScript blocked or CSP issueCheck for blockers

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Install the script

1

Open Installation

Go to Behaviour > Channels > Chat > Installation.
2

Copy script

Copy the widget script.
3

Add to HTML

Add it to your website’s HTML before </body>.
4

Deploy

Deploy your changes.
Verify installation:
1

View source

View your website’s page source (right-click > View Page Source).
2

Search for script

Search for “typewise”.
3

Confirm match

Confirm the script matches what’s in your settings.

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Check for blockers

Open your browser’s developer tools (F12) and check: Elements tab: Look for the Typewise iframe Console tab: Look for errors mentioning:
  • Content-Security-Policy → Configure your CSP to allow Typewise domains
  • blocked or refused → Check firewall or proxy settings
  • 404 or failed to load → Script URL may be wrong
Common blockers:
  • Ad blockers (test in incognito mode)
  • Corporate firewalls
  • Strict CSP headers

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Test it

1

Open website

Open your website in a private/incognito window.
2

Open chat

Click the chat icon.
3

Send message

Send a test message.
4

Check inbox

Check your Typewise inbox.
The alert clears when the next visitor sends a message.
Typewise learns your traffic patterns. Low-traffic sites have longer detection windows. Weekend silence on a B2B site is normal. The alert clears when Monday traffic resumes.