Quick diagnosis
| Symptom | Likely cause | Fix |
|---|---|---|
| Connection shows disconnected | Token expired | Reconnect |
| Connected but syncs fail | Permissions changed | Check permissions |
| Intermittent failures | API rate limits | Wait for limit reset |
| All syncs fail suddenly | CRM outage | Check your CRM’s status page |
Reconnect your CRM
- Go to Integrations
- Find your CRM (Salesforce, Zendesk, HubSpot, etc.)
- Click Reconnect or Re-authorize
- Complete the OAuth flow
Check permissions
Your CRM user account needs permissions to:- Create and update tickets/cases
- Create and update contacts
- Access the API
CRM-specific checks
Salesforce
- Connected App still active?
- User profile has API access?
- Integration user has correct permissions?
Zendesk
- API token regenerated recently?
- Plan includes API access?
- Account in good standing?
HubSpot
- Private app credentials valid?
- Required scopes still granted?
- Account active?
Rate limits
If you see errors about “too many requests”:- Wait for the limit to reset (usually hourly)
- Contact your CRM provider to increase limits
- Reduce sync frequency if possible
Test it
- Open a ticket in Typewise
- Add a note or tag
- Check if the change appears in your CRM