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When using Typewise, you only pay for tickets where the AI actually helped. Every time a ticket is updated, the AI automatically analyzes its contribution and calculates the credits used.

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Not resolved by AI: free

  • If a ticket was not handled by AI at all and was immediately handed off to a human without customer interaction.
  • If a message or an action of a ticket was flagged as incorrect.

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Partially resolved by AI: 50% off

  • If the AI agent gathered some information but handed the ticket off to a human at some point.
  • If the AI agent had to involve a human for a certain action.

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Fully resolved by AI: standard price

  • If a ticket was fully handled by the AI agent.
  • If human agents only had to approve messages but didn’t have to change them.