Not resolved by AI: free
- If a ticket was not handled by AI at all and was immediately handed off to a human without customer interaction.
- If a message or an action of a ticket was flagged as incorrect.
Partially resolved by AI: 50% off
- If the AI Agent gathered some information but handed the ticket off to a human at some point.
- If the AI Agent had to involve a human for a certain action.
Fully resolved by AI: standard price
- If a ticket was fully handled by the AI Agent.
- If Human Agents only had to approve messages but didn’t have to change them.
See also
- Inbox: Understanding the Inbox and its sections
- All tickets: Browse current and historical tickets