Access levels - Typewise Documentation

Access levels control how knowledge sources are used by the AI Agent and Copilot. This ensures that sensitive information is handled correctly and only shared when appropriate.

Access Level	Can be shared with end customers	Can be used by AI Agent to find solution	Usable for internal features (e.g. Copilot)
Fully public Non-sensitive data that should be used at any time.	✅	✅	✅
No sharing allowed Sensitive data that should be utilized by the AI Agent to resolve end customer requests, but it should not be shared with users. Note: sharing can still occur due to the nature of LLMs.		✅	✅
Internal use only Sensitive data that should not be accessible to the AI Agents when handling end customer requests, in order to prevent any potential leakage. It can be used by fully internal features for Human Agents like Copilot.			✅
Ignore (Only accessible on a per article level) Data should not be imported at all.

See also

Knowledge overview: Add knowledge sources for the AI
Text: Add custom text content
File: Upload documents