Skip to main content
Alert: “AI integration not responding” Impact: The AI Agent can’t use this integration to help customers.
Core channels (email, chat) still work. This alert is about AI tool integrations only.

​
Quick diagnosis

​
Check server status

1

Verify process

Verify your MCP server process is running.
2

Check resources

Check server resources (CPU, memory, disk).
3

Review deployments

Review recent deployments for breaking changes.
4

Test endpoint

Test the endpoint directly:

​
Update credentials

1

Open Integrations

Go to Integrations.
2

Find integration

Find the MCP integration.
3

Update credentials

Update authentication credentials.
4

Test connection

Test the connection.

​
Server requirements

Your MCP server must meet these requirements:

​
Check server logs

Look for:
  • Connection timeouts
  • Authentication failures (401, 403)
  • Unhandled exceptions (500)
  • Resource exhaustion

​
Test it

The alert clears after the next successful tool call.