Alert: “AI integration not responding”
Impact: The AI agent can’t use this integration to help customers.
Core channels (email, chat) still work. This alert is about AI tool integrations only.
Quick diagnosis
| Symptom | Likely cause | Fix |
|---|
| All tools failing | Server down | Check server status |
| Auth errors in logs | Token expired | Update credentials |
| Timeouts | Server overloaded or network issue | Check server resources |
| SSL errors | Certificate expired | Renew your SSL certificate |
Check server status
- Verify your MCP server process is running
- Check server resources (CPU, memory, disk)
- Review recent deployments for breaking changes
- Test the endpoint directly:
curl -I https://your-mcp-server.com/mcp
Update credentials
- Go to Integrations
- Find the MCP integration
- Update authentication credentials
- Test the connection
Server requirements
Your MCP server must meet these requirements:
| Requirement | Details |
|---|
| Transport | Streamable HTTP (no SSE or stdio) |
| Protocol | HTTPS with valid SSL |
| Accessibility | Reachable from public internet |
| Response time | Under 30 seconds per call |
Check server logs
Look for:
- Connection timeouts
- Authentication failures (401, 403)
- Unhandled exceptions (500)
- Resource exhaustion
Test it
curl -X POST https://your-mcp-server.com/mcp/tools/list \
-H "Authorization: Bearer YOUR_TOKEN"
