Alert: “AI integration not responding”
Impact: The AI Agent can’t use this integration to help customers.
Core channels (email, chat) still work. This alert is about AI tool
integrations only.
Quick diagnosis
| Symptom | Likely cause | Fix |
|---|
| All tools failing | Server down | Check server status |
| Auth errors in logs | Token expired | Update credentials |
| Timeouts | Server overloaded or network issue | Check server resources |
| SSL errors | Certificate expired | Renew your SSL certificate |
Check server status
Verify process
Verify your MCP server process is running.
Check resources
Check server resources (CPU, memory, disk).
Review deployments
Review recent deployments for breaking changes.
Test endpoint
Test the endpoint directly:curl -I https://your-mcp-server.com/mcp
Update credentials
Open Integrations
Go to Integrations.
Find integration
Find the MCP integration.
Update credentials
Update authentication credentials.
Test connection
Test the connection.
Server requirements
Your MCP server must meet these requirements:
| Requirement | Details |
|---|
| Transport | Streamable HTTP (no SSE or stdio) |
| Protocol | HTTPS with valid SSL |
| Accessibility | Reachable from public internet |
| Response time | Under 30 seconds per call |
Check server logs
Look for:
- Connection timeouts
- Authentication failures (401, 403)
- Unhandled exceptions (500)
- Resource exhaustion
Test it
curl -X POST https://your-mcp-server.com/mcp/tools/list \
-H "Authorization: Bearer YOUR_TOKEN"
