Skip to main content The Simulator allows you to test AI chat or email interactions. You can create a new simulated conversation to see how the system responds in real-time.
How to Start a New Conversation Click + New Conversation .
You will see a pop-up window with two channel options:
Chat Channel
Select Chat as your channel.
(Optional) Enter an email address if you want to link the chat to a specific user.
Click Start.
You’ll be redirected to the Chat Simulator, where you can test real-time interactions between the AI and a user.
Email Channel
Select Email as your channel.
Enter the recipient’s email address.
Provide a Subject line.
Optionally, add CC Address.
Click Start.
You’ll be redirected to the Email Simulator, where you can send and receive simulated email exchanges.
Simulator Interface Once inside the simulator, you can:
Send test messages as a user or agent.
Observe how the AI Specialist responds to inputs.
Test handoff conditions, response logic, and conversation flow.
Hint: This feature is ideal for validating Specialist behavior and fine-tuning instructions before going live. 
