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When something in the Typewise Platform looks broken, you can report it directly through the AI Operator. Reports go straight to the Typewise team, and admins can review every report submitted by their company in the Bug reports dashboard. This replaces the legacy “Send Feedback” widget for users who have the AI Operator enabled.

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Reporting a bug through the AI Operator

1

Open the AI Operator

Open the AI Operator panel from anywhere in the Platform.
2

Describe what went wrong

Tell the Operator what happened in your own words, for example, “I found a bug: the CSAT chart is blank when I apply a specialist filter.” The Operator picks up on phrases like “I found a bug”, “this is broken”, or “report this”.
3

Answer any clarifying questions

The Operator may ask one or two short follow-ups to fill in the gaps (for example, what page you were on, or whether the screen showed an error or just stayed blank).
4

Choose whether to attach the current ticket

If you’re on a ticket page when you report the issue, the Operator will ask whether to attach that ticket to the report. Attach it when the bug is about that specific ticket; skip it for general issues like layout or navigation problems.
5

Review and confirm the draft

The Operator will show you a short title and a clean description of the issue. Reply with yes (or “send it”, “go”, etc.) to submit, or ask for changes if anything looks wrong.
6

Get confirmation

Once submitted, the Operator confirms that your report was received. The Typewise team will follow up if they need more information.
A good bug report answers three questions: What happened? (what you actually saw), What did you expect? (what should have happened instead), and How can it be reproduced? (which page, which action, which filter, which entity). The more of these you include up front, the fewer follow-ups the Operator needs to ask.

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Checking the status of past reports

Admins can also ask the AI Operator to recap reports already submitted by their company. Try phrases like:
  • “What bugs have I reported?”
  • “Status of the bug I reported yesterday”
  • “Any open issues from my team?”
The Operator will list recent reports submitted by your company, with a short title, current status, and how long ago each one was submitted. If the list is long, you can ask for older entries.
Reports are scoped to your company, so you’ll see issues submitted by any user at your organization, not just your own.
Listing past reports through the AI Operator is available to admin users only. Non-admin users can still submit new reports. They just won’t be able to see the full history. For a full overview, admins can open the Bug reports dashboard.

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What’s not supported today

Feature requests aren’t supported through the AI Operator yet, only bug reports. If you’d like to suggest an improvement, share it through your usual Typewise contact. Adding attachments to a report directly through the Operator is also not yet available.

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Bug reports dashboard (admins)

Admins can review every report submitted by their company in the Bug reports dashboard.

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Opening the dashboard

Click your avatar in the bottom-left of the sidebar to open the user menu, then select Bug reports. The entry only appears for admin users.

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What you’ll see

The dashboard shows a paginated table of every bug report submitted by users at your company.
ColumnDescription
TitleThe short summary the AI Operator drafted when the report was submitted.
Report IDThe identifier the Typewise team uses to track the report internally.
DescriptionThe full description of the issue, with reproduction steps and context.
Created byThe email of the user who submitted the report.
Creation dateWhen the report was submitted.
StatusThe current state of the report (see Statuses).
Ticket IDThe Typewise ticket the report is linked to, if the user attached one when submitting.

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Statuses

Every report falls into one of three statuses:
StatusMeaning
OpenThe report has been received but the Typewise team hasn’t started working on it yet.
In ProgressThe Typewise team is actively investigating or fixing the issue.
DoneThe issue has been resolved, or the report has been closed (for example, as a duplicate).
  • Search: Use the search bar above the table to filter reports by any field, title, description, reporter, ticket ID, and so on.
  • Status filter: Click the filter icon next to the search bar to show only Open, In Progress, or Done reports. Choose All statuses to clear the filter.
  • Pagination: Navigate between pages and adjust the page size from the controls at the bottom of the table.

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Report details

Click any row to open a side panel with the full report:
  • The complete description, with formatting and any images the user attached.
  • Who submitted the report and when.
  • The linked Typewise ticket ID, if one was attached.
Use the dashboard to keep your team in the loop on what’s been reported, spot patterns across multiple reports, and confirm whether an issue you’ve noticed has already been raised.

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See also

  • Simulator: Test AI conversations before publishing changes
  • Automated Tests: Validate AI Agent behavior with repeatable test scenarios
  • AI feedback: Flag incorrect AI replies or actions on a specific ticket (different from reporting a Platform bug)