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Workspace settings let you edit the current workspace’s identity and configure its guardrails. You can access them from the gear icon in the workspace selector or by navigating to Workspace settings.

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General

The General tab lets you update the workspace’s name, description, and avatar.
  • Name — the display name shown in the workspace selector, ticket filters, and team cards.
  • Description — an optional note to help admins identify the workspace’s purpose (e.g., “EU Support” or “Compliance team”).
  • Avatar — choose a color, emoji, or uploaded logo. See avatar options for details.
Click Save to apply your changes. Workspace settings — General tab

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Guardrails

The Guardrails tab lets you configure workspace-specific guardrails. These controls are independent per workspace, so different workspaces can enforce different policies. For details on available guardrail settings, see Guardrails. Workspace settings — Guardrails tab

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Deleting a workspace

The Danger zone section at the bottom of the General tab lets you permanently delete a workspace.
The default workspace cannot be deleted. If you need to change which workspace is the default, contact support.
Deleting a workspace removes all of its configuration (behaviour, channels, knowledge, actions, specialists, integrations, and guardrails). Tickets that belonged to the workspace remain accessible in the shared inbox and All tickets view.

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See also