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Everything in this page lives in the Nova panel header and composer. It covers running conversations day to day and keeping an eye on what they cost.

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Manage conversations

A conversation keeps its context as you move around the platform, so you can ask Nova to create a Specialist, walk over to the Knowledge Hub, and carry on in the same thread. Start a new conversation when you switch to an unrelated task. A long thread covering several topics gives Nova more to sift through, and older context can pull its answers off course.
Your conversations are private to you. Other admins in your workspace have their own history and can’t see yours.

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Write and dictate

The composer takes plain text with light formatting: bold, italic, links, bulleted lists, and numbered lists. Press Enter to send. To dictate instead, click the microphone and speak. Recording is transcribed once you stop, which produces cleaner, punctuated text than live transcription. If your microphone isn’t available, the composer tells you rather than failing quietly.
Long requests are fine, and often better. “Create a returns Specialist, use our returns policy page as its knowledge, and hand off anything about damaged items” gets further in one turn than three short messages.

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Stop a running reply

While Nova is working, the send button becomes a stop button. Click it to halt the run.
Stopping ends the reply, but it doesn’t roll back steps Nova already completed. Check the Unpublished changes bar to see what it managed to do, and discard anything you don’t want. See Reviewing and publishing Nova’s changes.

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Give feedback on a reply

Every Nova reply has a feedback button. Use it when a reply is wrong or unhelpful, and pick the reason that fits:
  • Wrong action taken
  • Incorrect or hallucinated information
  • Confused reasoning
  • Did not follow instructions
  • Other
Feedback goes to the Typewise team and helps tune Nova’s behavior. To report a broken feature rather than a poor reply, see Bug reports.

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Credits

Nova runs on AI credits, billed as Nova (AI Operator) credits on your plan.
  • Per conversation: a badge above the composer shows the credits used so far in the current conversation. It appears once usage is above zero.
  • Per plan: your total allowance and remaining balance live under Settings, in your plan and billing page.
Longer conversations and larger jobs use more credits, so closing out a finished task with New rather than extending one thread all day also keeps usage tidy.

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When you run out

When the allowance is used up, the panel shows You’ve used all your AI credits and Nova stops responding. To carry on, either add a payment method, turn on auto-charge, or upgrade your plan from View plans in that notice. Running out of Nova credits doesn’t affect the AI Agent. Your customers keep getting answers.