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Every new account starts on a free trial. You do not need a credit card to begin, so you can try the AI Operator before you pay.

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What the trial includes

The trial runs for 14 days with a small included allowance for Nova (AI Operator) credits, resolutions, agent seats, and workspaces. Your current trial allowance and days remaining appear on the Plan & limits tab. While you are on the trial, the estimated upcoming bill and the Invoices tab are hidden, because nothing is being charged yet.
Nothing you use during a trial is billable, so the trial allowance is a hard stop rather than something you can go over and pay for. There is no overage during a trial, and adding a card does not change that. See When the trial ends for what happens at each allowance.
You also cannot add agent seats during the trial, because seats start a recurring charge and the trial has no card on file. Activate a plan first. Trials start on Starter, so buying prepaid packs needs an upgrade to Growth as well.

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Activate a paid plan

To keep using Typewise after the trial, activate a plan and add a payment method. You can choose Starter or Growth, and monthly or annual billing, from the plan picker.
1

Open Billing

Go to Billing and open the Plan & limits tab.
2

Activate a plan

Click Activate plan, then choose monthly or annual billing and select Starter or Growth.
3

Add a payment method

If you do not have a card on file yet, Typewise opens a secure checkout to capture it. See Payment & auto-charge for details.
4

Confirm activation

Once the card is saved and the plan is confirmed, your account becomes active on the plan you selected. The base fee for the new term is charged immediately, minus any account credit.
Activating a plan ends the trial there and then. Whatever is left of your trial credit and resolution allowance is not lost: it carries over onto your new plan as a prepaid pack balance, which is used before you are charged any overage. See Prepaid packs.
Adding a card on its own is not a request to start paying. If you add one part way through the trial, you keep the rest of your trial days and are converted on the day it ends.

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When the trial ends

If your trial ends without a card on file, a blocking message asks you to Select plan. Activate a plan and add a payment method to restore access right away.
A trial can end in four ways.
  • You activate a plan before the trial ends: your account converts to the paid plan straight away and continues without interruption. Unused trial credits and resolutions carry over as a prepaid pack balance.
  • You use up your trial credits: further Nova (AI Operator) runs are blocked until you activate a plan. This happens whether or not you have a card on file, because trial usage is never billable. The rest of the platform keeps working.
  • You use up your trial resolutions: the trial ends immediately, with the same result as reaching day 14. Resolutions are an allowance, not pay-as-you-go, so running out is the end of the trial rather than the start of a bill.
  • You reach day 14: if a card is on file, your account converts to the paid plan automatically and the base fee is charged that day. If there is no card, a blocking modal asks you to select a plan. Completing activation unblocks the account. Until then the AI Operator stops replying and automation stops running, although incoming messages are still received and stored. See When an account stops processing.

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End the trial early

If you decide not to continue, you can end the trial yourself from the Plan & limits tab with Terminate account. There is nothing to pay: trial usage is not billable, and the allowance stops you before it can turn into a charge. A trial does not renew, so there is no auto-renew toggle to worry about. See Ending your plan.