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Your profile holds the details Typewise uses to personalize what customers see from you. They reach a customer only where an admin has referenced them in a human agent signature; the AI assistant signature cannot use agent details at all.

Open your profile

Click your avatar in the bottom-left corner of the sidebar, then choose Settings. You land on Profile, the first page under Personal.

Details

Click Save to apply your changes. Save stays disabled until you change something.

Additional details

If your organization has defined user properties, each one appears here as its own field: for example Job title, Department, or Salutation. The section is hidden when your organization hasn’t defined any.
  • The input matches the property’s type: a text box, a number, or a date picker.
  • Hover the information icon next to a field’s label to see what the property is for, as described by your admin.
  • Anything you enter can be inserted into the email signature by an admin. It reaches customers as you typed it, unless the property is translated.
Fill in every field your organization defines. A signature that references a detail you left empty simply leaves a gap where your value would have been.

Translated properties

Your admin can mark a property as translated, so its value follows the language of the conversation. Those fields show a translation icon () next to them, active once you’ve entered a value. Click it to review the translations of your own value and override any of them, the same way you would for a signature translation. Your overrides apply only to your own details, never to a colleague’s.

Assignment


Your photo

Click the round photo area and choose an image file, up to 15 MB. Once a photo is set, hover over it and click the trash icon to remove it. Your photo appears in the platform next to your name. It also appears inside your email signature when an admin has added the Avatar variable to the signature template.

See also