Skip to main content
The Invoices tab on Billing shows what you owe next and a history of what you have paid. The tab is hidden while you are on a free trial and for Enterprise accounts.

​
Upcoming invoice

The upcoming invoice previews your next charge for the current period. It shows:
  • Line items for the base plan, committed seats, and any overage
  • Subtotal, VAT or tax, and total
  • The payment method that will be charged
  • The date the invoice charges automatically
Overage is itemised rather than rolled into a single figure. Each metered dimension that went over gets its own line, and resolutions are split further into Full resolutions and Partial resolutions so the two rates are visible separately. Every line shows the quantity and the unit price alongside the amount, so you can check the arithmetic. Unit prices can be a fraction of a cent, and are shown to that precision.
The upcoming total matches the estimated upcoming bill shown on the Plan & limits tab. See Usage & limits.
For annual plans, the monthly invoice does not include the annual base fee. You pay the base once a year at renewal, while committed seats and usage still appear monthly. If there is no monthly usage or seat charge due, the next preview may instead show the annual renewal.

​
Past invoices

The past invoices table lists each invoice with its ID, period, base, seats, overage, total, status, and paid date. Use the download action to save the PDF. Most invoices are the monthly bill for your plan, but a few other kinds can appear:

​
Mid-cycle resolution charges

Pay-as-you-go resolution overage is usually billed with your monthly invoice. To stop a large balance building up unbilled, Typewise charges it mid-cycle once it reaches a set volume. When you pass 500 pay-as-you-go resolutions in a period, that usage is invoiced immediately rather than waiting for the end of the cycle. The invoice carries the resolution overage accrued so far, itemised as Full resolutions and Partial resolutions lines with the quantity and rate for each.
If you run up another 500 resolutions while that mid-cycle invoice is still unpaid, the account is suspended until it is paid. Paying restores access. See When an account stops processing.
Your month-end invoice subtracts whatever a mid-cycle invoice already covered, so nothing is billed twice. Resolutions you use afterwards are billed with the monthly invoice as usual. This applies to pay-as-you-go resolutions on a paid plan. Usage covered by a prepaid pack does not count towards the threshold, because a pack is already paid for.

​
Currencies

Invoices are presented in the currency that matches your billing country: USD, EUR, GBP, or CHF. Typewise presents prices in your currency without converting between them, so amounts match your plan’s pricing in that currency.

​
VAT and tax

All prices Typewise shows are exclusive of VAT. That covers the plan picker, the pack picker, your usage estimate, and the line items on an invoice: the amounts you see are what the service costs before tax. Any VAT that applies is worked out from the billing country and tax ID on your payment details, added on top of the subtotal, and shown as its own line on the invoice. Your total is therefore higher than the subtotal wherever VAT applies.
Keep your billing address and tax ID up to date on Payment & auto-charge, since both determine the VAT charged.

​
Failed payments

If a payment fails, Typewise sends reminder emails while the payment provider retries the charge. You have a 30-day grace period from the first failed payment before the account is suspended, but the AI Operator stops working part way through it.
Your invoice is marked past due and you receive reminder emails, starting immediately and again around day 3 and day 7. Your account keeps working normally throughout: the AI Operator still replies and automation still runs.Update your card on the Payment & auto-charge page to clear it.
Once a payment has been outstanding for more than 7 days, Typewise stops acting on conversations. The AI Operator stops replying and automation stops running, though incoming messages are still received and stored so your team can answer them manually.Paying the invoice turns AI processing back on. See When an account stops processing.
Some banks require an extra confirmation step. Open the link in the banner or email to complete the payment.
If the invoice is still unpaid at the end of the grace period, the account is suspended and platform access is blocked. Reminder emails escalate before this happens, around days 14 and 21, and the banner counts down the days remaining.Update your billing details to reactivate the account.
Once a payment goes through, the invoice shows as paid, banners clear, and access is restored automatically.