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Add-ons let you buy ahead of usage or grow your team. Prepaid packs cover resolutions and Nova (AI Operator) credits. Seats are recurring add-ons billed each month.
Prepaid packs need Growth: Starter accounts must upgrade to buy them. Agent seats can be added on either Starter or Growth. Enterprise accounts arrange add-ons with our sales team.
You cannot buy seats while you are on a free trial, because seats start a recurring charge and a trial has no card on file. Activate a plan first.

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Prepaid packs

Packs are a one-time purchase. The balance is added to your account and used before any pay-as-you-go overage is billed. Packs never expire, stack on top of each other, and roll over between periods. Available pack sizes and current prices appear in the pack picker.

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Resolution packs

Growth accounts can buy prepaid resolution packs in several sizes. Larger packs offer a lower effective rate per resolution.

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Nova (AI Operator) credit packs

Growth accounts can buy prepaid credit packs in several sizes. Packs are consumed before any credit overage is billed.

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Buy a pack

1

Open Buy addon

On Billing, open the Plan & limits tab and click Buy addon.
2

Pick a tab

Choose Resolutions or Nova (AI Operator) credits.
3

Select a pack and pay

Select a pack and complete the secure checkout. After payment, the balance appears on your Plan & limits tab.

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Agent seats

Seats are billed monthly, not as a one-time pack. Each plan includes some seats; Growth includes more than Starter. On both Starter and Growth you can add and remove seats from the pack picker; the monthly total appears before you confirm. Current seat pricing and your included seat count are shown in Billing.
Because Starter can add seats but cannot buy packs, a Starter account opening Buy addon goes straight to the Agent seats tab.
1

Open the Agent seats tab

In Buy addon, open the Agent seats tab.
2

Choose a quantity

Pick how many seats to add. The review step shows the monthly total for that quantity.
3

Confirm

Confirm to add the seats. There is no separate checkout; the seats are added to your plan and billed on your next monthly invoice.

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Remove seats

Use the same tab to give seats back. Choose a negative quantity, review, and confirm; the review step shows how much your recurring charge drops. The reduction takes effect from your next invoice.
You can only give back seats that nobody is using. Seats occupied by users beyond what your plan includes cannot be removed, so remove those users first. The picker will not let you go below that floor.