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Workspaces let you run multiple dedicated environments inside one Typewise account. Each workspace has its own configuration — behaviour, channels, integrations, knowledge, actions, and specialists — while inbox, tickets, users, and teams remain shared. Think of a workspace as a dedicated agent or section of your company. Common setups include separate workspaces for Compliance vs Support, different brands, or different departments.
Workspaces are managed by admin users only. Non-admin users work within whichever workspace context applies to their tickets.

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What is isolated per workspace

Each workspace has its own independent copy of: Nothing is shared automatically between workspaces. When you create a new workspace it starts empty unless you clone from an existing one.

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What is shared across workspaces

ResourceHow it works
InboxTickets belong to a workspace but can be viewed across all workspaces.
All ticketsA workspace filter and column appear when multiple workspaces exist.
UsersUser accounts are account-wide — the same login works in every workspace.
TeamsTeams exist at the account level but can be linked to specific workspaces.
End customersCustomer records are shared across all workspaces.

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Workspace selector

The workspace selector appears in the sidebar for admin users. It lets you switch between workspaces and access workspace-level settings.
  • Search — type to filter workspaces by name or description.
  • Switch — selecting a workspace refreshes all workspace-scoped data (behaviour, channels, knowledge, etc.).
  • Detail page redirect — if you are viewing a specific resource (e.g., a specialist or knowledge source) and switch workspaces, you are taken back to the list view to avoid showing stale data.
  • Settings — each entry shows a gear icon that opens Workspace settings.
  • Create workspace — opens the create workspace dialog.
Workspace selector in the sidebar
If you open a link to a specific specialist, knowledge source, or action that belongs to a different workspace, Typewise automatically switches to the correct workspace before showing the page. This ensures bookmarks and shared links always work regardless of which workspace you are currently in.

Create a workspace

Start from scratch or clone an existing workspace.

Import resources

Copy knowledge, actions, specialists, or integrations between workspaces.

Workspace settings

Edit name, avatar, guardrails, or delete a workspace.