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Quick answers to the questions we hear most, including the tricky edge cases. Each answer links to the page with the full details.

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Trial

No. Every account starts on a free trial with no card required. Activate a plan when you are ready to convert. See Free trial.
It depends which allowance. Using up your trial Nova (AI Operator) credits blocks further Nova runs until you activate a plan, while the rest of the platform keeps working. Using up your trial resolutions ends the trial immediately, with the same result as reaching day 14. Trial usage is never billable, so neither allowance turns into overage. See When the trial ends.
No. Adding a card does not start your plan early: you keep the rest of your trial days, and your account converts on the day the trial ends. That is when the base fee is first charged. See Free trial.
It follows you onto the plan. Whatever is left of your trial credit and resolution allowance is granted as a prepaid pack balance, which is used before you are charged any overage. See Prepaid packs.
A blocking message asks you to Select plan. Activating a plan and adding a payment method restores access right away.

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Plans & switching

Switching to a new plan or cadence charges the base fee for the new term immediately, minus any account credit you have. That applies to both monthly and annual switches. See Plans & pricing.
You receive account credit for the unused part of the base you already paid. Typewise applies that credit to your future invoices.
Yes. Only the base fee is annual. Usage and any overage are still measured and billed monthly.
No. Starter supports Email and Chat. WhatsApp needs Growth or higher. Upgrade from the plan picker.
Yes, on Starter and Growth. Admins have two options on the Plan & limits tab: turn off Auto-renew to keep the plan until the end of the current billing cycle, or Terminate account to end it immediately. See Ending your plan.
Timing. With auto-renew off you keep the access you have already paid for until the cycle ends, and you can turn it back on before then. Terminating ends access straight away and cannot be undone. See Which one to use.
Only outstanding overage. The base fee and committed seats for the period you are closing are already paid and are not charged again. If you have no overage, there is no final invoice. See The final invoice.

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Usage & limits

A full resolution counts as 1 unit and a partial resolution as 0.5 units. Resolutions on playground tickets and simulator test runs are not billed. See Usage & limits and Resolution status.
Billing is based on the resolution your AI Operator records for the conversation. If billing for a specific conversation looks wrong, contact support@typewise.app.
Workspaces are a hard limit. At your plan’s limit, creating another workspace is blocked, and workspaces are never billed as overage. The workspace your account starts with counts towards the limit, so on Starter and Growth it is the one workspace your plan includes. Your current workspace allowance appears on the Plan & limits tab.
Typewise emails the account at 75%, 95%, and 100% of an allowance, once per dimension per billing period.
Most likely you are on a free trial. A trial allowance is a hard stop because trial usage is never billable, so Nova is blocked once the trial credits run out no matter what the auto-charge toggle says or whether a card is on file. Activate a plan to continue.On a paid plan, Nova is blocked when you are at or past the included credit allowance plus any prepaid credit balance, and either no card is on file or auto-charge is off. With auto-charge on and a card on file, Nova can continue past the allowance. See Usage & limits.

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Add-ons & seats

Seats yes, packs no. You can add extra agent seats on Starter or Growth, but prepaid packs require Growth. Upgrade from the plan picker to buy packs. See Add-ons & seats.
No. Seats start a recurring charge and the trial has no card on file, so you need to activate a plan first. Trials start on Starter, so packs need an upgrade to Growth as well.
No. Resolution and credit packs never expire, stack on top of each other, and roll over between periods. See Add-ons & seats.
Yes. Your prepaid balance is consumed first, and only usage beyond your included amount and pack balance is billed as overage.
Yes. Choose a negative quantity on the Agent seats tab of Buy addon and confirm; your recurring charge drops from your next invoice. You can only give back seats that are not in use, so seats occupied by users beyond what your plan includes have to be freed up first. See Agent seats.

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Payments & invoices

Resolutions still work as pay-as-you-go and appear on your next invoice. With auto-charge off, Nova credits are not topped up automatically, and Nova runs or seat invites can be blocked once you reach the allowance. See Payment & auto-charge.
You get a 30-day grace period with reminder emails while the payment provider retries. Everything works normally for the first 7 days. After day 7 the AI Operator is turned off, and at the end of the grace period the account is suspended. Paying at any point restores service. See Invoices.
Pay-as-you-go resolution overage is charged mid-cycle rather than left to build up. When you pass 500 pay-as-you-go resolutions in a period, that usage is invoiced immediately, and your month-end invoice subtracts what was already charged. If another 500 stack up while that invoice is unpaid, the account is suspended. See Mid-cycle resolution charges.
Only for the first 7 days past due. After that the AI Operator stops replying and automation stops running, and a suspended, terminated, or expired-trial account is stopped too. Incoming messages are always still received and stored, and tickets are left for a human to answer, so nothing is lost. See When an account stops processing.
No. Prices shown in the plan picker, the pack picker, and your usage estimate are exclusive of VAT. Any VAT that applies is calculated from your billing country and tax ID and added on top, and appears as its own line on the invoice. See VAT and tax.
Your currency follows your billing country, set when you add or edit your card. Update your billing details from Payment & auto-charge. For changes to an existing setup, contact support@typewise.app.
Only Admins can access Billing. Agents do not see it.