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User properties are the extra details your organization keeps about each agent: job title, department, direct phone number, a personal sign-off. You declare each property once, every agent fills in their own value on their profile, and you reference it once in the email signature. The alternative is maintaining a separate signature per person. With user properties, one template covers the whole team, including people who join later.
User properties describe your own agents. To declare the customer data your app sends, use Context Variables instead.

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Define a property

1

Open User properties

Go to Settings > Organization > User properties. The page is available to admins.
2

Add a row

Click Add item and fill in the fields below. Each row is one property.
3

Save

Click Save. The property appears under Additional details on every agent’s profile, and becomes available as a variable in the email signature editor.
To remove a property, use the delete control on its row and confirm.

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Choosing a name

Names must be unique, and each one must contain at least one letter or number. These names are reserved, because the signature editor already offers them as built-in variables: avatar, company, firstName, lastName, name, and workspace. Saving a property with a reserved name fails with an error on that row.

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Translate

Turn Translate on for values that read as language rather than as data: a sign-off like “Happy to help”, or a job title you want localized. Turn it off for anything that should stay identical everywhere, such as a phone number, an employee ID, or a name. When a property is translated, each agent can review and override the wording for their own value from their profile, so a translation that misses the mark gets corrected by the person it belongs to.

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Renaming and deleting

Deleting a property removes the value every agent has entered for it. Recreating a property with the same name does not bring those values back: each agent has to fill it in again.

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Example

An organization wants each reply signed with the agent’s role and their team’s phone number.
  1. An admin defines two properties: Job title (Text, Translate: Yes) and Direct line (Text, Translate: No).
  2. Each agent opens Settings > Personal > Profile and fills both in under Additional details.
  3. The admin edits the workspace’s email signature once, inserting Name, Job title, and Direct line.
Every agent now signs with their own role and number, and a German customer sees the job title in German while the phone number stays untouched.

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See also