Ending your plan

There are two ways to stop paying for Typewise, and they differ in when access ends. Turning off auto-renew lets you keep the plan you have already paid for until the end of the current billing cycle. Terminating the account ends it right away.

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Which one to use

Turning off auto-renew is the better choice in almost every case, because you have already paid for the current cycle either way.

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Turn off auto-renew

Auto-renew is on by default. When you turn it off, your plan stays exactly as it is and simply does not renew: at the end of the current billing cycle the account is terminated automatically, and no further base fee is charged. On an annual plan, the cycle that matters is the annual term, so you keep access until the term you paid for runs out. Your monthly usage is still measured and invoiced as normal until then.

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Terminate the account

Terminating ends access immediately and cannot be undone. Use it only if you want to stop before the end of a cycle you have already paid for.

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The final invoice

Terminating does not write off usage you have already run. Before the termination is applied, Typewise issues one final invoice for any usage that went past your allowance in the current period. That invoice covers overage only. The monthly base fee and your committed seats are already paid for the period being closed, so they are not charged again. If you have no overage to settle, no final invoice is created. Your prepaid pack balance is drawn down against that outstanding overage first, and any account credit you hold is applied to the final invoice. Whatever is left over is not refunded automatically, so contact support@typewise.app if you have a balance to discuss.

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After the plan ends

However the plan ends, the result is the same. Access to the platform stops, your plan card collapses to a Plan canceled status line, and the self-serve billing actions are no longer available: you cannot switch plan, add seats, or buy packs. Billing stays reachable so you can see your final invoice and history. Ending a plan is final, so coming back means setting up a plan again. Contact support@typewise.app to reactivate.

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When an account stops processing

Typewise never throws away incoming messages. Whatever state your account is in, email, chat, and WhatsApp messages are still received and stored, tickets are still created, and affected tickets are left waiting for a human reply. What changes is how much Typewise does with them. There are two levels.

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AI processing off

The AI Operator stops replying, automated follow-ups and other automation stop, knowledge sources stop being crawled, and CRM sync stops for the affected tickets. Your team can still log in and answer conversations manually. This applies once a payment has been outstanding for more than 7 days. See Failed payments.

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Suspended

Everything above, plus platform access itself is blocked until billing is sorted out. This applies when:

• An invoice is still unpaid after about 30 days
• A mid-cycle resolution charge goes unpaid and usage keeps climbing
• The account has been terminated, or the plan was not renewed
• A free trial ended without a card on file, though you can still log in to pick a plan

Nothing is lost in either state. Your history is intact if you pay up or reactivate.

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Related

• Plans & pricing: switch plan instead of ending it
• Invoices: the invoices this can produce
• Payment & auto-charge: fix a payment problem