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Connect Freshdesk to let the AI retrieve ticket details (lookups) and perform approved updates (actions).

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Connect

1

Get your Freshdesk API key

Log in to Freshdesk and retrieve your API key. Refer to Freshdesk’s documentation for instructions on finding your API key.
The API key is tied to your user account. All actions performed through the integration will be attributed to this user.
2

Connect Freshdesk in Typewise

In Typewise, go to Integrations, find Freshdesk, and click Connect. You’ll need:
  • Subdomain: The first part of your Freshdesk URL. For example, for https://acme.freshdesk.com, the subdomain is acme.
  • API Key: The API key from your Freshdesk account.
After you click Install, Freshdesk should be connected successfully.

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Supported tools

The following is a selection of commonly used tools available through the Freshdesk integration. Additional lookups and actions are available. Contact us if you need a tool that isn’t listed here.

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Lookups

Retrieve a Freshdesk ticket by its ID, including all ticket fields and metadata.
ParameterDescriptionRequiredDefault
case_idThe ID of the ticket to retrieve.Yes—
Additional Freshdesk lookup tools are available. Contact us to enable lookups not listed here.

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Actions

Freshdesk action tools are available. Contact us to enable actions for your use case.