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Typewise checks your spelling and grammar as you type. Clear typos are fixed straight away, and anything less certain is underlined for you to decide. You can undo any change, and words you tell it to keep are never corrected again.
Autocorrection is switched on per company. To turn it on or off for your company, ask your Typewise contact.

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Where it works

Autocorrection runs in most larger text fields across the platform:
  • The reply composer, including notes, forwards, and AI drafts you edit
  • Guidelines and handoff conditions for your company, channels, and Specialists
  • Descriptions and instructions, such as When to use this source and Action description
  • Email signatures and the CSAT headline
  • Simulator scenarios and test success criteria
It doesn’t run in short fields such as names, the AI Operator (Nova) chat box, When to use this specialist?, or the spam classification prompt. Opening a field doesn’t trigger a check. Once you edit it, checks can include existing text in the surrounding sentence.

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What the underlines mean

Spelling is checked each time you finish a word, so when you type a space or start a new line. Grammar is checked when you end a sentence, or after you pause for a couple of seconds, and can cover several words at once. The first check on pasted text only suggests changes, and skips pastes longer than 1,500 characters. Later edits can trigger normal checks.

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Accepting or undoing a correction

Click an underlined word, or move the cursor onto it, to open the correction menu. Use the arrow keys and Enter to pick an option, or Esc to close it. For a blue word that was already changed, the menu offers:
  • Accept, which keeps the correction and removes the underline
  • Revert to your original word
  • Add to dictionary, for spelling fixes only
  • Other suggestions, if there are any
For a red word, the menu lists the suggested fixes, with the most likely one first, and Add to dictionary for spelling.
Pressing Ctrl/Cmd + Z right after a correction undoes only that correction, not the rest of what you typed. Typewise will not correct that word again in the same place.

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Words that are never corrected

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Your dictionary

Choose Add to dictionary on a spelling correction to stop Typewise correcting that word for you. The word goes back to how you wrote it, and it isn’t corrected for you in any field from then on. Typewise also learns from your undos. If you undo spelling corrections of the same word on two separate occasions, it’s added to your dictionary.

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Shared with your team

A word becomes part of the whole team’s dictionary, across every workspace in your account, when:
  • Two people add it to their dictionary, or
  • Two people undo a spelling correction of that word
Until then, a word you add only applies to you.

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Your company’s own words

Typewise builds a list of your company’s vocabulary, such as product names, brand terms, and internal codes, and never corrects those words. The list comes from:
  • Your published guidelines, handoff conditions, Specialists, and company description
  • Websites and other sources in the Knowledge Hub, after they are crawled
  • Replies your agents sent in the last 90 days. A word must appear in replies from at least three different agents, so one person’s habitual typo is not learned.
Words that look like a common misspelling of an everyday word are left off the list. The list is refreshed every week.

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Words in the conversation

In the reply composer, any word already written in the ticket’s conversation is left as written. Customer names, order numbers, and product terms the customer used are not corrected when you type them back.
This also means a typo already in the conversation is not corrected in that ticket.

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Languages

Spelling is corrected in German, English, French, Italian, Spanish, Dutch, Portuguese, Polish, Czech, Turkish, Danish, and Swedish. Grammar is checked in German, English, French, Italian, Spanish, Portuguese, and Polish. Typewise detects the language from what you type. When the text alone is not enough to tell, it prefers the ticket’s language, then your browser’s languages. Text in a language it does not correct is left alone.